Facilities Liaison Officer

Assist the Sport and Recreation and Cemeteries Teams in the day-to-day
administration of:

- Council cemetery bookings including the interment of burials and ashes

placements;
- Booking system for all Council parks, ovals, and open spaces; and
- Banner Applications

**RELATIONSHIPS
***Reports to: (Position Title)**:Coordinator Business Systems

**Report to: (Position Number) **P00575

**Staff Responsibility**:NIL

**Key Internal Relationships**:Liaison with staff at all levels of the organisation.

**Key External Relationships**:Funeral Directors, General Public, Sporting,
Community & Tourism Groups, Local Schools.

**KEY RESPONSIBILITIES**
Providing an effective service delivery to ensure Councils requirements are met in a
timely manner in regard to:

- Cemetery bookings and arrangements, issuing of burial rights, any associated

permits and maintenance of Council’s databases and registers.
- Parks, Oval and open space bookings and arrangements, correspondence,

insurance policies and hold harmless agreements, key registers, monthly **Commented [JP1]**:Is this correct?
reports. **Commented [JL2R1]**:Yes
- Liaising with operational staff in relation to the logistics of the bookings.
- To assist in the maintenance and analysis of statistical information for the

branch, by providing regular reports and retrieve data when requested.
- Assist in the ongoing development and implementation of council systems

relating to bookings.
- Ensure accurate record keeping at all times.
- Fulfil other administrative functions within the branch as directed.
- Train staff in the administrative functions of the position when required

**Guiding Principles **_(mandatory section do not delete) _
- We act as one organisation responding to the changing needs of our LGA and

community
- We are strategy led, driven by our Community Strategic Plan with clear

priorities and focus
- We are service focused ' we continuously improve service provision and

provide excellent customer service
- We collaborate and work together to achieve our outcomes
- We ensure safety and well-being is at the centre of our organisation,

operations and culture
- We are a financially sustainable organisation, living within our means,

ensuring best value resource allocation
These Guidelines complement the Council’s adopted Values of: Work Together;
Work Safe Home safe; Service Excellence; Value for Money; Trust and Respect;
and, Supporting Community

**Workplace Health & Safety **_(mandatory section do not delete) _

Ensure compliance with WHS obligations and responsibilities as outlined in Councils
policies and procedures and under the relevant WHS legislation. These include but
are not limited to: identifying potentially unsafe situations or work practices and
notifying your Supervisor or Manager (or the Health, Safety Manager/Area Safety
Representative); never performing a task that you believe is dangerous or for which
you do not have the experience, or have not received appropriate instructions and
training or where the correct equipment to carry out the task safely is not available;
always work in a safe manner and in accordance with safety instructions, where
applicable; use the work equipment supplied for the job, in accordance with the
manufacturer's instructions), and any personal protective equipment, which the
Council deems necessary and has provided; be safety aware and report any actions
to your line manager which will assist the Council to meet its legal workplace health
and safety obligations.

You have the right to cease or direct cessation of unsafe work. In addition you are
required at all times to comply with Councils Asbestos Management Plan and Policy.

**Compliance & Risk**:

- (some roles may have more specific Compliance & Risk responsibilities, eg: Team _
- Leaders, Managers, Directors, specialsist etc)_

**COMMUNICATION
**This job requires communication skills which enable the incumbent to write
correspondence or reports and to convey information and ideas clearly and
confidently.

The incumbent will have:

- Attention to detail
- Ability to clearly communicate with customers at all levels
- Exemplary customer service skills
- Conflict resolution & negotiation skills

**JUDGEMENT & PROBLEM SOLVING
procedures, or operating instructions.
- Judgements and interpretations based on analysis of information and straight-forward situations. The incumbent will improve and develop work methods
and techniques.
- Planning is required to assure the appropriate sequence of activities and co
- ordination of resources.

**AUTHORITY
- Policy and procedures are readily available and the job holder is required to

choose the appropriate procedures. Unusual problems may be referred for
clarity of policy or direction.

**SKILL, EXPERIENCE, QUALIFICATIONS & BEHAVIOURAL COMPETENCIES
**ESSENTIAL CRITERIA
- Qualifications or demonstrated experience in administration or similar role.

Microsoft Office Software, databases and custom systems).
- Comm