Trainee Case Manager

**Trainee Case Manager (Newcastle)**:
NSW - Newcastle Workers Compensation Full Time
- **Do you enjoy providing expert customer service to people who need it?**:

- **Generous salary plus super (negotiable) Time to get your career moving in a progressive company**:

- **Full Time, Permanent (with a monthly Rostered Day Off - RDO)**

**WHY EML?**

We are looking for people to join our team who have a passion for problem solving and high levels of empathy. In short, you will be a resilient, empathetic and switched-on customer service superstar, looking for a company with genuine career growth opportunities.

We truly support each other and offer competitive benefits, flexible hours, and work from home arrangements. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

**Here are just some of the employee benefits we offer at EML**:

- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Annual tenure and performance-based recognition rewards + regular salary reviews
- Up to 16 weeks paid parental leave, plus Super
- 17.5% annual leave loading

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**THE ROLE**

We (EML) hold nearly 100% market share in NSW and are the leader across Australia in the management of workers compensation and personal injury claims. Workers compensation is an industry unto itself, which tackles issues related to health and well-being, fitness, employment, psychological welfare and medical science. It has become a progressive industry always looking to the future and innovative ways in which to improve its efficacy in Australian work practice.

As a Case Manager we assist employees who are lodging, or have lodged, a worker’s compensation claim. You will be doing everything from gathering evidence of the claim, liaising with doctors and medical professionals, and seeking ways to help them engage in activities to ultimately get them back to work. You will lodge and approve the claims and provide constant feedback to the customer and internal stakeholders regarding the claim progress. This is not a sales role. It is pure customer service.

This will be a **permanent** position commencing **July** based in our office located in **Newcastle **2300**

**YOUR RESPONSIBILITIES**
- Answer new inquiries and gather evidence about the claim
- Reassure the customer you are there to assist them
- Speak with the employer, medical professionals, and other experts
- Approve, or reject claims based on the available evidence
- Work in a tight team environment to get the best outcomes possible

**ABOUT YOU**
- You will have demonstarted exceptional customer service
- You are good with numbers and can juggle multiple tasks
- You will be accustomed to using a variety of computer, or POS systems, along with good PC skills
- You will enjoy working in a team and finding solutions to problems
- It's a phone-based role, so your communication skills will be excellent
- Be available to work Monday - Friday 8.20am - 5pm

**ABOUT EML**

EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **2,800 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.