Case Manager

17 hours ago

Sydney, Australia EML Full time

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Sydney, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

As part of the CTP team, you will be part of the wider CTP business unit that includes teams in South Australia and Victoria jurisdictions.

This is a Case Manager role undertaking full end to end case management under the 2017 NSW CTP scheme. Yes that is right - no tail MACA claims.

To be successful in this role you would demonstrate an ability to be utilise best practice case management skills while managing a caseload of claims within the legislation.

This will be a permanent, full-time position based in our vibrant Sydney office. You will also have the option to work from home for up to 3 days per week once you complete training.

YOUR RESPONSIBILITIES
- Managing a portfolio of CTP claims
- Collaborating with stakeholders to deliver personalized claims management strategies that support the achievement of high-quality outcomes
- Working in accordance with relevant legislative and regulatory requirements and internal policies and procedures
- Providing a service experience that is tailored, effective and client focused.

ABOUT YOU
- Demonstrated experience in claims management OR Strong Customer Service Skills.
- Personal injury experience in alternative schemes is also highly desirable
- An empathetic, resilient, and motivational approach to provide customer centric support.
- A driven professional with highly developed written and verbal communication skills, outstanding organizational and coordination skills.
- Positive attitude and a willingness to learn.
- Sound analytical, problem solving and decision-making skills.
- Strong stakeholder engagement and management.
- Be outcome/results focused

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

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