Vic - Tuckers Geelong - Operations Manager

1 day ago

Geelong West, Australia Invocare Full time

We are currently seeking an Operation Manager to join our team on a full-time basis.

**Full training will be provided for you to perform the following in your role.
**Responsibilities for this role include:
Operations and Leadership
- Manage the day-to-day operations and associated performance expectations of the team
- Coordinate funeral teams in the provision of supplies and resources so that services are delivered in accordance with policies, procedures, and quality standards
- Be the role model for acceptable behaviours and standards and demonstrate a ‘can do’ approach to internal customers and ensure employees adopt the same behaviours
- Lead change initiatives and cross-unit collaboration to drive efficiencies/improvements

Internal Systems and Processes and Health and Safety
- Ensure internal systems, processes and policies are updated and adhered to
- Comply with risk management, quality and health, safety environment management systems including statutory obligations to maintain high levels of customers satisfaction
- Implement and monitor actions to prevent/control/report workplace risks, injuries & illnesses

Customers
- Identify and develop opportunities to provide exceptional service to customers with a continuous improvement and innovation in service ethos

People Management
- Implement employment management practices including recruitment, induction, succession planning, reward and recognition, performance management and training and development
- Identify L&D requirements of staff and ensure programs are in place to enhance performance

Knowledge, skills, and experience required for this role include:

- Management/operational experience in a service-driven organisation observing high safety standards
- Strong people leadership and ability to articulate clearly and positively
- Proven ability to move between strategy and operational execution
- Track record in managing business processes and change initiatives within an organisation
- Demonstrated experience in developing and maintaining relationships
- Current Unrestricted Drivers’ Licence

Working with us you will receive:

- A competitive pay-rate
- Birthday leave
- Discounts for private health insurance and retail providers
- Free access to the Employee Assistant Program
- Opportunity to buy shares in our company

Our team culture values making a contribution to the community through providing support to its members in their time of loss. We go the extra mile for our clients in ensuring the service is as unique as the individual the funeral is remembering. Providing understanding to families in need is incredibly rewarding and our staff are passionate about what they do and possess qualities of honesty, care and respect for our clients and each other.
- Health insurance

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