Collections Officer

2 weeks ago

Sydney, Australia Hatch Full time

** This role is at Prospa (not for Hatch)**

Hatch is supporting Prospa to find a great Collections Officer to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Prospa.

**About the role at Prospa**

Reporting to the Collections Team Leader, the Loss Recovery Officer will be working in a dynamic environment that is passionate about providing the best outcome for our customers and for Prospa. To be successful in this role your previous experience will be in commercial or consumer collections, with a consistent track record of rapport building and the ability to influence internal and external partners.

**What you will be doing**:

- Timely collect outstanding debts for commercial clients
- Handle accounts in arrears and ensuring that delinquent accounts are kept to a minimum
- Provide quality customer service & make smart decision
- Build rapport with the customers to negotiate appropriate payment plans
- Ensure all administrative duties have been actioned
- Keep aligned with policies & procedures

**What you’ll need to succeed**:

- Previous experience in collections
- Sound financial acumen and understanding of commercial loans
- Able to build rapport and work collaboratively with active debtors
- Proactive and enthusiastic approach
- Be able to think differently for our customer while maintain compliance standards
- The drive to meet all KPIs and targets
- Possessing excellent communication skills, display initiative and enthusiastically resolve issues.

**Seniority**

**Junior** - A role for someone with some basic skills, good motivation and ability to learn. Typically up to 2 years of experience is required.

**Responsibilities**
- Business Development Support - Contribute to new business development by conducting research, writing proposals, and developing supporting materials
- Adoption and Success Management - Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
- Customer Advocacy and Feedback - Advocate for customers by providing feedback to internal teams on how to better meet customer needs

**Strengths**
- Service orientation - Actively seeks and develops strategies to help key stakeholders
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals
- Problem solving - Identifies problems and develops logical solutions that address the problems

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Prospa.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $50,000.00 - $120,000.00 per year

Schedule:

- Day shift

  • Collections Officer

    1 week ago

    Sydney, New South Wales, Australia Moir Group Full time $72,000 - $96,000 per year

    CompanyGlobal listed technology business, looking for a motivated and adaptable Collections Officer to join their highly professional and agile team.  Position Reporting to the Collections Manager, the main role duties of the Collections Officer will include:Monitor and manage debtor ledgers on a daily basisConfidently contact customers via phone and...

  • Collections Officer

    7 days ago

    Sydney, New South Wales, Australia Perigon Group Pty Limited Full time $60,000 - $80,000 per year

    The Opportunity My client is part of a widely acclaimed technology group, consistently ranked among Australia's most innovative and fast-growing players in recent years. They are seeking an astute, experienced AR/Collections Officer to help with their December year end.  Manage a high volume of collection calls on overdue accountsNegotiate sustainable...

  • Collections Officer

    1 week ago

    Sydney, Australia Dynatrace Full time

    A Collection A/R Analyst is responsible for the investigation, analysis, and resolution of collection problems, the collection of past due accounts and preparation of collection reports. - Communicate with customers to resolve billing issues and secure payment on invoices. - Maintain and produce Microsoft Excel spreadsheets for customer account...

  • Collections Officer

    2 weeks ago

    Sydney, New South Wales, Australia Randstad - Banking & Financial Services Full time $60,000 - $90,000 per year

    Collections OfficerWhy Candidates Will Love This RoleThis is an opportunity to join a fast-growing, supportive, and dynamic team in financial services. The successful candidate will receive monthly performance bonuses on top of their base salary and will have access to hybrid work options after their probation period once KPIs are met. The role is based in a...

  • Collections Officer

    4 days ago

    Sydney, Australia Metro Finance Full time

    This role is the frontend customer & brokers liaison for commercial & consumer collection matters. The primary purpose of this role is to manage the collection of debtors, ensuring a proactive and timely collection of outstanding amounts. You’ll be responsible for day-to-day collections to reduce delinquency through effective communication, negotiation...

  • Collections Officer

    6 days ago

    Sydney, Australia KBH Solutions Full time

    Salary up to $75K plus Super and Monthly Bonuses - Based in Sydney CBD - Hybrid Work from Home (Thurs/Fri) and Office Collections Officer required for leading company based in the CBD. Utilise your strong negotiation and customer service skills within this friendly team environment. They have strong relationships with their clients, and are looking for a...

  • Collections Officer

    21 minutes ago

    Sydney, Australia ScotPac Full time

    Banking & Finance Credit & Collections We're on the look out for a Collections Officer to join our ScotPac owned Integral Collections Mercantile team and help give our clients every chance of success. This would be the ideal role for someone who has extensive experience in Debt Recovery and Collections calls, is customer service orientated and is looking...

  • Collections Officer

    6 days ago

    Sydney, New South Wales, Australia First Federal Full time $90,000 - $120,000 per year

    First Federal are looking for a full time experienced customer experience and collections professional to join our team.Based in our Sydney officeIf you have a passion for providing outstanding service, have experience in coded home loan collections teamed with strong ethics and would like to hear more about this opportunity please read on....…Key tasks...

  • Collections Officer

    6 days ago

    North Sydney, Australia Shift Full time

    **Company Description**: At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on...

  • Collections Officer

    29 minutes ago

    Sydney, Australia WPP Full time

    **WPP** is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.** **Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major...