Trainee Technology Support Analyst

Company Description

Nine is Australia’s largest locally owned media company - the home of Australia’s most trusted and loved brands spanning News, Sport, Lifestyle, and Entertainment. We pride ourselves on creating the best content, accessed by consumers when and how they want - across Publishing, Broadcasting and Digital.

Our Purpose: We shape culture by sparking conversations, challenging perspectives, and entertaining our communities.

We bring people together by celebrating the big occasions and connecting the everyday moments. Australia belongs here. We bring our purpose to life via three shared values: We walk the talk, turn over every stone and keep it human.

**Job Description**:
This is an exciting entry-level opportunity for a motivated, energetic and switched on person looking to kick start their career in IT/Broadcast support. You will be joining a small, but highly experienced team of Broadcast IT Support professionals to assist with delivering top class support to the News, Operations and Sales Staff in the Nine Adelaide Office. This will include general IT support, as well as support for broadcast equipment and local servers.

You will receive coaching, training and mentoring from a highly experienced and supportive team. The environment is one of continuous improvement and development, where you will be learning new things everyday.

Day to day you will:

- Provide level 1 support for a range of broadcast centric systems and general IT support to sales team
- Regularly perform equipment test and tag
- PC\Laptop re-image as per news and sales requirements
- Contribute to the technology knowledge base by creating troubleshooting documentations
- Keep the workspaces clean and tidy
- Perform other tech duties as reasonably required

This role will require you to work across a 7 day roster, with rotating shifts between the hours of 8am and 7pm Monday to Friday. Weekend shifts are between 2pm and 7pm, and are shared across the team (you can expect to be rostered approximately 1 weekend every 4 weeks).

**Qualifications**:
You will have a keen interest in pursuing a career in the IT space and be hungry to learn and build your career from the ground up. You will be excited to get your foot in the door of Australia’s largest locally owned media company, and motivated by the multitude of opportunities if presents.

In order to be successful for this role, you will have:

- Experience working in a customer-focussed environment (hospitality, retail etc.)
- The ability to learn new technology, including IT/Broadcast systems
- Exceptional problem-solving and analytical skills
- Experience working under pressure and adhering to processes and procedures

A Certificate II or Certificate III in electronics or computer science or equivalent would be highly desirable, as would any experience in an IT Support environment.

Additional Information
**Life at Nine**:
Nine is a people business. Being part of the team means you’ll be in a culture that promotes creativity and innovation, diversity and inclusion, is open to feedback, rewards impact and ensures everyone is heard. Importantly, you'll receive the following:

- Career development and quality training
- Up to 16 weeks paid primary carer’s parental leave
- Discounts on lifestyle, entertainment, and leisure memberships, including health insurance, dental and gym
- Discounts on products and services with corporate partners

**Our Commitment to Diversity and Inclusion**:
**Disclaimer**: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

LI-Onsite