Maintenance Support Consultant

3 days ago

Brisbane, Australia Queensland Government Full time

**QBuild is a commercialised business unit of the Queensland Government. It has been Queensland Government's builder for over 160 years, playing an important role in communities across the state by building and maintaining government-owned assets such as schools, social housing, police stations and correctional and health facilities.

About the role

You will play a pivotal role in supporting QBuild's ambition to strengthen Queensland's building and construction industry by providing management and administration of a quality assurance program, reporting on performance across the Maintenance Response Centre (MRC).

Duties and skills involved:
Providing high level assistance, support and advice to the Director, Business Operations, the Maintenance Response Manager and the Business Services Manager.
Managing the overall customer experience and quality assurance function, performance and staff of the MRC across multiple geographical locations, to enable successful business outcomes across all services provided.
Providing leadership to the supervisory team within the MRC including establishing and monitoring key performance indicators to ensure alignment with customer expectations.
Coordinating and managing a range of administrative support activities (such as workforce planning and management) to enable a service that is responsive to the needs of the regions.
Coordinating the implementation of business initiatives (e.g., business planning, business continuity and disaster management), including resolving implementation issues.
Leading, training and supporting staff to enhance their abilities and increase their knowledge of processes and related business management systems.
Resolving escalated customer complaints and issues in a timely and effective manner.
Participating in work practice review activities and providing expert advice in relation to the department's systems, processes and capabilities.
Ensuring that all work processes and business procedures are compliant with the department's systems and seeking innovative solutions to improve the customer experience and departmental processes.
Proactively managing the work performance and personal conduct of your staff.

How do I apply?

All applicants must be eligible to work in Australia.

Resume
Cover letter (2 pages maximum) telling us why you are interested in and capable of performing the role.

Applications to remain current for 12 months.
This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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