Ndis Support Coordinator

5 days ago

Truganina, Australia Mercy Homecare Services Full time

**Support Coordinator (Casual) - Melbourne Region**

**Mercy Homecare Services** | Culturally Inclusive, NDIS-Registered Provider

**About Us**

At Mercy Homecare Services, we are a values-driven, modern NDIS provider offering multi-disciplinary allied health and support services with a strong focus on culturally and linguistically diverse (CALD) communities.

Our mission is to bridge the gap in disability services by providing person-centred, accessible, and culturally safe care across Melbourne and Sydney. As a fast-growing and community-rooted team, we are passionate about empowering individuals and families to thrive.

**About the Role**

We’re currently looking for a vibrant and dedicated Casual Support Coordinator to join our Melbourne-based team.

In this role, you will:

- Support participants to navigate and implement their NDIS plans
- Foster independence, community engagement, and goal achievement
- Help participants build their capacity by connecting them with appropriate informal, mainstream, and funded supports

You’ll work closely with participants, families, service providers, and our internal team to ensure everyone feels supported, informed, and empowered.

**Your Responsibilities**
- Coordinate, monitor, and review supports in line with each participant’s goals
- Facilitate referrals and engage with providers across health, education, housing, and community sectors
- Maintain accurate records, service notes, and outcome tracking
- Participate in regular team meetings and reflective practice sessions
- Attend community events or networking opportunities (optional)

**About You**

You’re someone who brings energy, empathy, and accountability to your work. You believe in the importance of community-led care and equitable access to services.

**Key Skills & Experience**:

- Strong knowledge or lived experience with the NDIS framework
- Experience in support coordination, case management, or related disability sector roles (preferred but not essential)
- Sound communication, organisation, and documentation skills
- Culturally responsive and inclusive practice
- Reliable vehicle and Australian Driver's Licence
- Relevant qualification in Social Work, Psychology, Community Services or similar (desirable)

**Role Details**
- **Position Type**: Casual (2-3 days/week to start, with flexibility to grow)
- **Schedule**: Day shift, fixed hours, Monday to Friday only
- **Hourly Rate**: $35-$50/hour + super + optional bonuses (based on experience)
- **Location**: Melbourne (hybrid office/remote flexibility)

**Why Join Mercy Homecare Services?**
- A collaborative, culturally inclusive team environment
- Flexible hours that work around your lifestyle
- Opportunity to grow within a fast-scaling NDIS organisation
- Professional development support
- Rewarding work that genuinely impacts lives

**How to Apply**

Ready to make a difference? We’d love to hear from you.

**Job Type**: Casual

Pay: $35.00 - $50.00 per hour

Expected hours: 22 - 28 per week

**Benefits**:

- Professional development assistance
- Travel reimbursement
- Work from home

Schedule:

- Day shift
- Fixed shift
- Monday to Friday
- No weekends

Application Question(s):

- Do you have a valid tertiary qualification in a relevant field social worker, psychology, allied health, community services, nurse, social or health science professional?

**Experience**:

- Support Coordination: 1 year (preferred)

Licence/Certification:

- Working with Children (required)
- NDIS Workers Screening Check (required)

Work Location: Hybrid remote in Truganina VIC 3029

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