Installation Scheduler

Company description:

We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important. We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue growing the business, growing together, and growing ourselves. Build your career with us

Job description:

We're looking for a proactive and highly organised Installation Scheduler to join our Installations team. In this key role, you'll ensure the smooth delivery of installation projects by coordinating schedules, managing communications, and supporting our field operations. Your work will maximise efficiency, maintain safety and compliance standards, and help deliver outstanding results for both customers and internal stakeholders.

THIS OPENS THE DOOR TO YOUR FUTURE: OUR OPPORTUNITY

This role exists to drive effective planning and administrative support for installation activities across the state. You'll allocate work, track progress through ServiceMax, and liaise with builders, fabricators, and technicians to ensure every project is completed on time, safely, and to the highest standard.

Key responsibilities will include:

• Coordinate and schedule installation work orders, ensuring timely, compliant, and productive allocation of resources
• Communicate proactively with customers, providing ETAs, attendance details, and updates throughout the project
• Track work progress in ServiceMax and Salesforce, ensuring accurate data entry and follow-ups on outstanding or non-compliant tasks
• Support Field Managers with daily scheduling review activities, prioritising safety-critical and high-value work
• Handle inbound service-related calls and queries from Customer Service & Support teams
• Conduct administrative duties including updating notes, scheduling revisits or after-hours tasks, and capturing non-standard events

YOUR SKILLS

The ideal candidate will be an organised coordinator with strong communication skills and a passion for delivering an excellent customer experience. You will ideally bring:

• Demonstrated experience in scheduling, coordination, or a similar administrative role
• Experience in dealing with a diverse customer base
• Strong computer literacy - ServiceMax or other CRM experience highly regarded
• Excellent communication, customer etiquette, and stakeholder management
• A high level of accuracy and attention to detail

A pre-employment medical, including drug and alcohol screening will be required.

WHAT YOU CAN TRUST IN: A FULFILLING WORKPLACE

Join an Industry Leader on a Global landscape. Not only are we one of the best at what we do in Australia and New Zealand, but also the world

• Parking with onsite gym for employees.
• Access to discounted Health Insurance.
• Peer to Peer Recognition via our 'AAA' Nominations and awards
• Wellbeing Committee with pillars focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities.
• Empowering Wellness: Every Employee has access to a WhereFit membership, accessing discounts for Gym memberships, apparel and more

To learn more about us and what we do, visit our website:

Don't miss out on this opportunity to make a significant contribution to our business and be a part of our growth.

dormakaba is an equal opportunity employer that is committed to diversity and inclusion. We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.