Service Manager

5 days ago

Regency Park, Australia Commercial Motor Vehicles Pty Ltd. Full time

About CMI Hino
CMI Hino is one of the world's leading truck manufacturers, with a range covering light duty, car license trucks all the way to B Double rated prime movers. The brand comes with strong factory backing. Hino provide excellent in-house training programs, specialised tooling and the opportunity to work with leading edge technology.
About the role
A rare opportunity exists for an exceptional Service Manager to lead and support our talented Workshop team. We are seeking a hands-on leader who will mentor and motivate the Workshop team to continuously deliver the very best customer service levels
**This role will be responsible for**:
Service Management
- Driving industry benchmarks for customer service through quality, communication and efficiency
- Driving quality effective processes and ensuring manufacturer quality standards are adhered to in the maintenance and repair of all vehicles
- Regularly reviewing and analysing the utilisation of capacity in the service department
- Developing and maintaining manufacturer relationships

Leadership
- Providing direction and support to the Workshop to achieve objectives and targets
- Coordinating ongoing training, development and product knowledge for all workshop personnel, including apprentices
- Promoting the managerial responsibility of reporting supervisors and conducting individual performance reviews
- Regularly reviewing operational and financial targets and results and implementing appropriate corrective actions

Demonstrated skills
- An energetic and passionate individual focused on customers, people and service excellence
- A driven leader with a strong commitment to safety and building a positive team culture and engagement
- Proven track record of managing a profitable service division within a similar industry
- Success in a highly customer focused environment
- Commercial business acumen
- Sound mechanical knowledge

As part of the CMV Group, CMI Hino Adelaide is committed to attracting the best talent. We offer:

- A generous remuneration package
- Company vehicle, phone and laptop
- Career advancement and training opportunities
- A dedicated and supportive team
- Corporate discounts on health and insurance programs

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