Service Manager

2 days ago

Regency Park, South Australia CMV Group Full time $90,000 - $120,000 per year

About CMI Hino

CMI Hino is one of the world's leading truck manufacturers, with a range covering light duty, car license trucks all the way to B Double rated prime movers. The brand comes with strong factory backing. Hino provide excellent in-house training programs, specialised tooling and the opportunity to work with leading edge technology.

About the role

A rare opportunity exists for an exceptional Service Manager to lead and support our talented Workshop team. We are seeking a hands-on leader who will mentor and motivate the Workshop team to continuously deliver the very best customer service levels

This role will be responsible for:

Service Management

  • Driving industry benchmarks for customer service through quality, communication and efficiency
  • Driving quality effective processes and ensuring manufacturer quality standards are adhered to in the maintenance and repair of all vehicles
  • Regularly reviewing and analysing the utilisation of capacity in the service department
  • Developing and maintaining manufacturer relationships

Leadership

  • Providing direction and support to the Workshop to achieve objectives and targets
  • Coordinating ongoing training, development and product knowledge for all workshop personnel, including apprentices
  • Promoting the managerial responsibility of reporting supervisors and conducting individual performance reviews
  • Regularly reviewing operational and financial targets and results and implementing appropriate corrective actions

Demonstrated skills

  • An energetic and passionate individual focused on customers, people and service excellence
  • A driven leader with a strong commitment to safety and building a positive team culture and engagement
  • Proven track record of managing a profitable service division within a similar industry
  • Success in a highly customer focused environment
  • Commercial business acumen
  • Sound mechanical knowledge

To the right candidate we will offer

As part of the CMV Group, CMI Hino Adelaide is committed to attracting the best talent. We offer:

  • A generous remuneration package
  • Company vehicle, phone and laptop
  • Career advancement and training opportunities
  • A dedicated and supportive team
  • Corporate discounts on health and insurance programs

If you have the skills and experience necessary and want to become an important part of our successful team, then please apply and submit your cover letter and resume.

Current CMV employees, please apply through your internal career site.

Please note: By clicking Apply now, you will be directed to the company's career site to create an account or to sign in and finalise your application. Thank you for completing this short process.

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