Strategy & Operations Manager, Merchant Success

2 weeks ago

Melbourne, Australia Uber Full time

**#GreatMindsDon'tThinkAlike** At Uber, we take pride in our diversity and working environment that sees you as more than just a person who can do the job, but a unique individual who can elevate our organisation with a perspective only you can offer. Uber provides a truly open culture that encourages everyone to voice their thoughts.

**About the Team**:
The Restaurant Operations team is focused on driving success for all restaurant partners across the Uber Eats platform. Our mission is to improve the quality and variety of restaurants available to consumers at affordable prices, while making Uber Eats the preferred platform for restaurants in Australia. We do this by equipping our partners with innovative tools, data-driven insights, and operational best practices - enabling them to grow their businesses, improve performance, and expand their reach.

**About the Role**:
As a Strategy & Operations Manager - Merchant Success, you'll play a critical role in helping restaurant partners thrive on the Uber Eats platform. You will take ownership of a high-visibility, merchant-facing programme designed to uplift partner performance and experience.

This role is ideal for a hands-on operator with strong analytical skills and a passion for solving complex problems. You'll work across functions, manage strategic initiatives end to end, and continuously look for ways to enhance the tools, incentives, and support we provide our partners - all in service of building stronger, more successful restaurant relationships.

**Your impact in role**:

- Lead and scale initiatives that help restaurant partners deliver exceptional customer experiences and grow sustainably on the platform.
- Design and optimise incentive schemes to reward high-performing merchants and encourage continued improvement.
- Increase merchant engagement by building effective enablement strategies and clear communication plans for our Account Management team.
- Align cross-functional teams around shared programme goals and measurement frameworks to drive execution.
- Identify and resolve operational bottlenecks while advocating for product and process improvements that enhance the merchant experience.

**The experience you'll bring**
- Proven ability to lead cross-functional projects and solve ambiguous problems in a dynamic, fast-paced environment.
- Strong analytical mindset with the ability to turn data into actionable insights and strategic recommendations.
- Excellent stakeholder management, communication, and organisational skills.

A self-starter mentality with comfort navigating change and evolving priorities.

A hands-on, detail-oriented approach - you're not afraid to roll up your sleeves to get things done.
- Experience with SQL or other analytical tools to drive data-informed decisions and streamline operational processes.

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