Deal Desk Manager

**Join us on our mission to make a better world of work.**

Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.

Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company.

**About the Role**
- You will:_
- Provide top-tier daily support of deal execution, while meeting SLAs for turnaround time
- Actively improve efficiency of rep and Deal Desk workflows through process and systems transformations
- Develop deal policies, including “self-serve” guidelines for reps and approval logic and matrices
- Work with Pricing team to optimize discount tolerances, pricing and packaging strategy, and pricing operations
- Work with Billing team to ensure order forms meet requirements for billing and revenue recognition
- You have:_
- 4+ years experience in Deal Desk operations at high-growth SaaS companies
- Excellent written and verbal communication skills, including highly effective process documentation
- Very strong commercial acumen and command of negotiation tradeoffs
- Experience developing and utilizing dashboards to monitor Deal Desk request types and response times
- Experience driving operational transformation through process and systems, with a user-centric approach
- Familiarity with revenue recognition principles for SaaS
- Experience with Salesforce CPQ, Docusign CLM, and/or DealHub suite are a plus
- Very strong ownership mindset, high responsiveness and accountability
- Detail oriented and well organized with the ability to work independently in a fast paced, high growth environment
- Sense of humour is a big plus

We believe that our employees are the heartbeat of our success. We're committed to fostering a work environment that truly cares for and develops its people, and creates lasting positive impact. In addition to providing a competitive compensation package, some of the key benefits we offer are:

- Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success
- Programs, coaching, and budgets to help you thrive personally and professionally
- Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people
- Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work
- Team budgets dedicated to team building activities and connection
- Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time
- Extended year-end breaks: An extended refresh period at the end of year
- Excellent parental leave and in work support program available from day 1 of joining Culture Amp
- 5 Social Impact Days a year to make a positive impact on the community outside of work
- MacBooks for you to do your best & a work from home office budget to spend on setting up your home office
- Medical insurance coverage for you and your family (Available for US & UK only)

Additionally, we don't just focus on our internal community; we believe in creating a better world of work for all. We're committed to diversity, equity, and inclusion, with Employee Resource Groups and ally communities in place.

We have a strong commitment to Anti-Racism, and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here.

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