Village Manager

13 hours ago

Perth, Australia Bethanie Group Full time

Bethanie, Western Australia’s leading not for profit aged care and retirement living provider, has been warmly welcoming and caring for seniors for over 65 years. We strive to lead the change in the way Australians think about ageing, recognising ‘old age’ as a positive force in society and giving a voice to those who have seen it all and live to tell the tale.

As an experienced, motivated and pro-active Village Manager, you will be responsible for the efficient, effective and professional management of the delivery of services to the residents, ensuring that the needs and expectations of the residents are appropriately met and maintained.

The Village Manager develops and maintains good relationships with residents that indicate an understanding and empathy of their needs and desires of living in community style accommodation.

**About the role**:

- Actively promote the village
- Be the primary point of contact for residents, taking ownership and responsibility for proactively anticipating resident needs, addressing their concerns and ensure the site delivers an outstanding quality of life
- Promote, organise and facilitate resident activities, functions and events that enhance resident lifestyle and enjoyment
- In collaboration with real estate agents and/or internal appointed staff, assist in management sales enquiries and smooth the transition of new residents into their apartments
- Communicate with residents on a regular basis regarding activities, services, building improvements etc.
- Ensure appropriate maintenance and presentation of the sites
- Interface with Housing stakeholder groups where required

**About you**:

- Experience in either the hospitality / service / health or retirement industry
- Strong work ethic, internal drive and the ability to go the extra mile to ensure you deliver an outstanding customer experience.
- Excellent written and verbal communication skills - including the ability to communicate effectively with various individuals of varying ages and backgrounds
- High level of organisational and attention to detail skills
- Ability to manage budgets, interpret financial statements and use financial management software
- Willing to obtain required vaccinations

**Working with Bethanie**

At Bethanie we are committed to being an employer of choice by creating a supportive and compassionate environment for our people, customers and residents.

As well as being part of a stimulating and nurturing work environment, you will also have access to the following benefits:

- Salary Packaging up to $15,899 per annum for living expenses and $2,650 for meals and entertainment
- Banking, insurance and retail discounts and benefits
- Rewarding career with a supportive culture
- Professional development and training opportunities
- Flexible working arrangements

**To apply

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