IT Operations Specialist

dnata, one of the world's largest air services providers, offering a wide range of ground handling, cargo, travel and flight catering services across five continents is excited to announce a new opportunity within our IT team.

We are looking for a highly skilled** IT Operations Specialist** to take the lead in optimising and overseeing our IT infrastructure, cybersecurity, IT service management (ITSM) and vendor relationships.

This newly created role offers an excellent opportunity to shape the future of dnata’s IT operations as we continue to innovate and expand globally.

**Key Responsibilities**:

- ** IT Operations & Infrastructure Management**: Oversee and ensure the high availability, scalability and performance of IT infrastructure. Manage IT systems, cloud services, networks and cybersecurity frameworks. Implement automation and monitoring tools to improve system efficiency and reliability.
- ** Cybersecurity & Compliance**: Develop and enforce cybersecurity policies, strategies for risk mitigation, and security controls. Ensure adherence to industry regulations such as ISO 27001, GDPR, NIST and ITIL and lead security audits and incident response processes.
- ** IT Service Management (ITSM) & Support**: Lead IT service delivery and support teams to meet SLAs, ensuring continuity and operational efficiency. Oversee incident, problem and change management processes.
- ** Vendor & Supplier Management**: Manage vendor relationships and IT contracts to ensure SLAs are met and evaluate new technology solutions. Negotiate contracts and optimise IT costs.
- ** Project Management & Digital Transformation**: Lead IT projects including cloud migrations and cybersecurity initiatives. Support digital transformation efforts to improve efficiency and competitiveness across the organisation.

**Essential Criteria**:

- Bachelor’s degree in IT, Computer Science or a related field
- 3+ years of experience in IT operations preferably in aviation, transport or logistics industries
- Strong knowledge of ITSM frameworks (ITIL), cloud computing (Azure) and cybersecurity best practices
- Proven experience with networking, firewalls, enterprise security and endpoint protection
- Solid experience in vendor management, contract negotiations and IT procurement
- Familiarity with compliance standards such as ISO 27001, GDPR, PCI-DSS, Essential 8 or NIST
- Project management experience with a focus on IT transformation initiatives
- Must have a valid Driver’s License
- Willing to and able to travel as required

**Preferred Certifications & Qualifications**:

- ITIL Foundation or Practitioner certification
- Cybersecurity certifications (CISSP, CISM, CompTIA Security+)
- PMP or PRINCE2 certification in project management
- Experience with automation tools and scripting (e.g., Python, PowerShell)
- Knowledge of payroll, finance, HR, and workforce planning systems
- Familiarity with DevOps and working in AGILE teams

**Key Competencies**:

- Strong leadership and stakeholder management skills
- Analytical thinking and problem-solving capabilities
- Ability to work in a fast-paced, dynamic environment
- Passion for continuous improvement and innovation
- Motivated and team-oriented personality with a proactive attitude

We are an Equal Opportunity Employer, which values diversity and inclusion. We support applicants from all backgrounds including Aboriginal and Torres Strait Islanders, people with disabilities, people from culturally diverse backgrounds and all ages. We also have a solid focus on gender balance within the organisation and encourage women to apply.