Marketing Specialist

Posted: 30/07/2025

Closing Date: 27/08/2025

Job Type: Contract

Location: Collingwood or Mascot

Job Category: Banking and Financial Services

Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re building on the strong foundations of our history and shared values as we bring together the best of both banks.

The Marketing Specialist plays a key role in delivering marketing and engagement strategies for both Qudos Bank and Bank Australia, driving member engagement, supporting retail and broker networks, and managing sponsorships and third-party partnerships.

This role oversees member communications, special projects, and interest rate updates across customer-facing channels, ensuring timely and consistent messaging. With a strong focus on member engagement, the specialist coordinates the monthly campaign calendar, branch events and broker marketing.

Additionally, the role manages Qudos Bank’s sponsorship of Qudos Bank Arena, collaborates with creative agencies for campaign execution, and oversees marketing systems including Eloqua, Intelligence Bank, and Jira to ensure efficient campaign delivery and team operations.

**Why join us**
- We have big plans to become Australia’s leading purpose-driven bank.
- As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, balancing profit and purpose.
- Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
- We offer flexible working options, competitive salary and 13% super.
- Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
- We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
- We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
- We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
- We care for a conservation reserve - where we work with key partner organisations to protect threatened species and involve staff in conservation.

**What you will be doing**
- Contribute to the annual marketing plan and maintain a rolling 12-month campaign calendar
- Ensure campaigns deliver consistent, engaging brand experiences aligned with strategic goals
- Manage customer communications to support campaigns, ensuring clarity, compliance, and brand tone
- Coordinate internal marketing communications to keep staff informed and engaged
- Oversee interest rate change communications across all customer-facing channels, ensuring accuracy and timely updates
- Develop and maintain procedures for interest rate updates and stakeholder approvals
- Support broker engagement through targeted marketing strategies, communications, and merchandise distribution
- Manage sponsorships and third-party partnerships, including Qudos Bank Arena and partners like NobleOak, Allianz, and Convera
- Plan and execute joint marketing initiatives with third-party partners and internal teams
- Provide marketing support to branches and the Contact Centre, including signage, digital screens, and in-branch communications
- Monitor and report on the marketing budget, identifying opportunities for cost efficiency
- Manage marketing systems including Eloqua, Intelligence Bank, and Jira, and support system transitions
- Provide daily guidance and workflow coordination to direct reports, fostering team collaboration and performance

**What you will bring**
- Deep understanding of and alignment with the Bank’s values and culture, maintaining high service standards
- Exceptional interpersonal, verbal and written communication skills with strong stakeholder engagement capabilities
- Proven ability to lead and collaborate across teams in a dynamic environment, supporting both internal and external relationships
- Results-oriented and self-motivated, with excellent project management skills to balance competing priorities
- Demonstrated experience in planning and executing multi-channel marketing campaigns that drive engagement and business outcomes
- Skilled in developing customer and internal communications that are clear, compliant, and on-brand
- Strong analytical skills to track campaign performance and provide actionable insights for improvement
- Experience managing marketing budgets, reporting, and delivering campaigns on time and within budget
- Ability to lead a small team, conduct regular 1:1s, and review KPIs to support professional development
- Bachelor’s degree in marketing, Communications, or