Styling Operations Manager

**About us**

Based in Sydney’s South, BOWERBIRD Interiors is Australia’s leading interior styling brand.

We’re not just about furniture and styling, we’re creators of inspiration, always looking to make a positive difference for our clients and our people.

Central to our success, our people love what they do, are purpose-driven, creative and crave variety. At BOWERBIRD Interiors, we love telling stories through faultless execution, ideating new concepts, solving problems strategically and we cherish our creative freedom. We are a united business, proud of our inclusive and supportive culture, we live our values, we invest in and nurture our village and we all contribute equally to our ongoing growth and success.

Keeping true to the business’ foundations of “Process, Integrity and Innovation”, BOWERBIRD Interiors continue to evolve the offerings. Our dynamic team is deeply invested in the success of every project and capturing that authentically modern lifestyle, truly unique to BOWERBIRD Interiors.

**About the role**

This role is responsible for a team of stylists that select and install furniture and accessories for Homeowners, Homesellers and Commercial clients.

Reporting to the Operations Manager, The Styling Operations Manager will lead our team of stylists to ensure the faultless execution of properties to be styled, as set out by the Design Managers and in line with the client brief.

In addition, the Styling Operations Manager will be responsible for managing the schedule of Styling resources ensuring the right Stylist is booked on the right job and contingencies are added for unforeseen events.

This is a team management position and the Styling Operations Manager will have upwards of 15 direct reports with a blend of both permanent and casual staff. In this role, you will be responsible for the career development and value driven behaviours of all direct reports and as such, the role requires strong management capability and an understanding of general employment legislation regarding casuals, awards, recruitment, leave and performance management.

**Key Responsibilities**
- **Management of a team of stylists that create and install on trend furniture displays.**
- **Ensure team KPI’s are met and 1:1 meetings are held frequently with the team.**
- **Escalating any team issues to Operations Manager and/or Creative Director.**
- **Conducting bi-annual performance reviews in parallel with the business.**
- **Facilitating Training & Change Programs as directed by Operations Manager and/or Creative Director.**
- **Assuming overall responsibility for completed installations - directing the team and liaising with the Lead Stylist, Warehouse & Operations team.**
- **Managing the day to day operations of the team in order to achieve desired outcomes.**
- **Maintain optimum performance of Stylists and achieve the desired creative outcome on each installation.**
- **Ensuring the Stylists complete all administration tasks and the execution of all planned installs, on time and to a high quality.**
- **Handling any escalated onsite customer matters and dealing with them appropriately with a prompt and professional manner, demonstrating high standards in customer service.**
- **Contributing to the development of marketing strategies / campaigns, including blogs, reviews and promoting Bowerbird.**
- **Assisting in the warehouse where needed to ensure it is kept in order.**
- **Styling, packing, installing and removing jobs if needed.**

**Experience Required**
- **Ideally 5 years’ experience managing, leading and mentoring teams.**
- **Notable experience in interior / property styling or similar.**
- **Proficient with technology.**
- **Experience in Photography and Social Media would be advantageous.**

**Educational Experience Required**
- **Tertiary Qualification in Interior Design / Decoration discipline required**

**Licenses Required**
- **Valid driver’s licence is required for this role**

**Our Values - The Way We Behave**

**Our values provide a framework to help employees understand our organization’s fundamental beliefs. Bowerbird is a company that takes pride in the way it treats our employees. We expect our employees to uphold our values in all interactions with both internal employees and external stakeholders.**

**RESILIENCE - There are two types of people, people who run towards the fire and those who run away from it. In tough times we lock arms and support each other. We don't shy away from difficult situations. We show persistence and resilience, focusing our energies on toughing it out. We FIRE UP - and fight fire with our passion, our fire.**

**OWNERSHIP - We own the lessons we learn. We grow by proactively taking responsibility for more than just a job description. We pride ourselves on achieving personal goals and performance and feel fulfilled in the continuous pursuit of our best selves.**

**CURIOSITY - We are a curious bunch. It's curiosity that drives us fo