Store Manager

Jabba Restaurants Pty Ltd operates multiple quick service restaurants, namely McDonalds.

Given the needs of the business, we now require a Store Manager to join our busy team.

The duties and responsibilities of the Store Manager position include:
**Operational Management**:

- Manage daily store operations in alignment with McDonald’s operational standards and Standard Operating Procedures (SOPs).
- Oversee all front-of-house and back-of-house activities including product flow, food safety, kitchen efficiency, and shift execution.
- Monitor compliance with HACCP protocols, WHS legislation, and internal audit frameworks
- Prepare for and lead internal and external audits, ensuring all compliance documentation is current and fully auditable.
- Implement, monitor, and review compliance registers, risk controls, and operational checklists.

**Industrial Relations & Award Compliance**
- Ensure all employment practices comply with the **Fast Food Industry Award 2020**, including:

- Overseeing rostering in line with ordinary hours, penalties, and break entitlements
- Managing and complying with the children and young person’s employment legislation.
- Record-keeping and payroll compliance

**Financial & Inventory Oversight**
- Monitor and report on KPIs such as sales growth, COGS, wastage, and labour-to-sales ratio.
- Manage budgets, including cost forecasting and P&L accountability.
- Lead inventory control using digital stock management systems, ensuring loss prevention and supplier compliance.

**Team Development & Leadership Pipeline**
- Lead structured training programs aligned with McDonald’s L&D frameworks to upskill shift leaders, supervisors, and assistant managers.
- Establish performance goals, deliver coaching feedback, and support succession planning initiatives.
- Promote a compliant, safe, and inclusive work environment in line with McDonald’s policies and the Fair Work Act.

**Customer Experience & Quality Control**
- Implement customer service standards and training programs to ensure consistent delivery of high-quality service.
- Address customer escalations through structured complaint management and root cause analysis.

**Required Qualifications & Skills**
- **Associate Degree, Advanced Diploma, or Diploma** in Management, Business, or Hospitality AND **at least 1 year** of relevant industry experience; **OR**
- At least **3 years** full-time relevant experience in a compliance-led management role within the QSR, hospitality, or retail sectors.
- Working knowledge of the **Fast Food Industry Award 2020** and experience in implementing award-based compliance.
- Current and valid **Food Safety Supervisor Certificate** (required).
- Current **First Aid Certificate (HLTAID011)** and **Fire Safety Certificate** (or willingness to obtain prior to commencement).
- Proficiency with operational systems such as **InMoment, BrandM8.**
- Experience preparing for or managing **compliance audits, risk reviews**, and workplace investigations.
- Strong leadership, communication, and people development skills, particularly with training and mentoring upcoming management staff.
- High attention to detail with a proactive, solutions-focused mindset.

How to Apply

If you're a safety-conscious, compliance-savvy leader who thrives in structured environments and enjoys developing people and processes, we encourage you to apply.

Pay: $70,000.00 - $80,000.00 per year

**Benefits**:

- Employee discount
- Free drinks
- Free food

Schedule:

- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- On call
- Public holidays
- Rotating roster
- Shift work
- Weekend availability

**Experience**:

- Food industry: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: In person