Current jobs related to Case Management Specialist - Sydney Central Business District - EML

  • Case Management Specialist

    1 week ago

    Sydney Central Business District, Australia EML Full time

    **Case Management Specialist**: NSW - Sydney CBD Workers Compensation Full Time EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000...

  • Case Management Specialist

    7 days ago

    Sydney Central Business District, Australia EML Full time

    **Case Management Specialist**: NSW - Sydney CBD Workers Compensation Full Time **THE OPPORTUNITY** Join our **Sydney **Corporate team and manage your own portfolio of workers compensation claims. Liaise with injured workers, their employers, and Allied Health professionals. You will also work with internal specialists to create a strategic plan to help...

  • Case Management Specialist, Corporate

    4 days ago

    Sydney Central Business District, Australia EML Full time

    **Case Management Specialist, Corporate**: NSW - Sydney CBD Workers Compensation Full Time **THE OPPORTUNITY** Join our **Sydney **Corporate team and manage your own portfolio of workers compensation claims. Liaise with injured workers, their employers, and Allied Health professionals. You will also work with internal specialists to create a strategic plan...

  • Case Manager

    7 days ago

    Sydney Central Business District, Australia EML Full time

    **Case Manager**: NSW - Sydney CBD Workers Compensation Full Time **THE OPPORTUNITY** Join our **Sydney **IFNSW team and manage your own portfolio of workers compensation claims. Liaise with injured workers, their employers, and Allied Health professionals. You will also work with internal specialists to create a strategic plan to help injured workers get...

  • Case Management Specialist

    2 weeks ago

    Sydney Central Business District, Australia EML Full time

    **Case Management Specialist**: NSW - Sydney CBD Workers Compensation Full Time **WHY EML?** At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams. We truly support each other and offer competitive...

  • Case Management Specialist

    2 weeks ago

    Sydney Central Business District, Australia EML Full time

    **Case Management Specialist - Corporate**: NSW - Sydney CBD Workers Compensation Full Time **THE OPPORTUNITY** Join our **Sydney **Corporate team and manage your own portfolio of workers compensation claims. Liaise with injured workers, their employers, and Allied Health professionals. You will also work with internal specialists to create a strategic...

  • Case Management Specialist, Complex Medical

    11 hours ago

    Sydney Central Business District, Australia EML Full time

    **Case Management Specialist, Complex Medical**: NSW - Sydney CBD Workers Compensation Full Time **WHY EML?** At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams. We truly support each other and...

  • Case Management Specialist

    5 days ago

    Sydney Central Business District, Australia EML Full time

    **Case Management Specialist - Corporate**: NSW - Sydney CBD Workers Compensation Full Time As part of our Corporate (CORP Ops 3) claims team you will manage your own portfolio of workers compensation claims for large-scale organisations, supporting people injured in the workplace, guiding them through their recovery as well as their employer. - **Progress...

  • Case Manager

    2 weeks ago

    Sydney Central Business District, Australia EML Full time

    **Case Manager**: NSW - Sydney CBD Workers Compensation Full Time **WHY EML?** At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams. We truly support each other and offer competitive benefits,...

  • Aps6 Rehabilitation Case Manager

    2 weeks ago

    Sydney Central Business District, Australia HAYS Full time

    Assisting employees with work and non-work related injuries to return to work in a safe and timely manner. **Your new company** Our Federal government partner is an independent statutory agency that is responsible for implementing the National Disability Insurance Scheme (NDIS), which will support a better life for hundreds of thousands of Australians with...

Case Management Specialist

2 weeks ago

Sydney Central Business District, Australia EML Full time

**Case Management Specialist - Sydney George Street**:
NSW - Sydney CBD Workers Compensation Full Time
- **Are you a superstar customer service agent, or operator? (office of retail)**:

- **Generous salary plus super (negotiable) Time to get your career moving in a progressive company**:

- **Full Time, Permanent (with a monthly Rostered Day Off - RDO), Sydney CBD right next to the train station**

**WHY EML?**

We (EML) hold nearly 100% market share in NSW and are the leader across Australia in the management of workers compensation and personal injury claims. Workers compensation is an industry unto itself, which tackles issues related to health and well-being, fitness, employment, psychological welfare and medical science. It has become a progressive industry always looking to the future and innovative ways in which to improve its efficacy in Australian work practice. In a society where the workplace has broadened to include work-from-home and other sub-categorisations it is constantly evolving and requires agile and adaptive minds to help find solutions.

We are looking for people to join our team who have a passion for problem solving and high levels of empathy. In short, you will be a resilient, empathetic and switched-on customer service superstar, looking for a company with genuine career growth opportunities.

We truly support each other and offer competitive benefits, flexible hours, and hybrid work arrangements. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

**_ Here are just some of the employee benefits we offer at EML:_**
- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Annual tenure and performance-based recognition rewards + regular salary reviews
- Up to 16 weeks paid parental leave, plus Super

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**THE ROLE**

Join our diverse team based in **Sydney CBD**, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

As part of ongoing rapid growth, we are looking for approximately 20 new employees to join our team here at EML. As a Case Manager we assist employees who are lodging, or have lodged, a worker’s compensation claim. You will be doing everything from gathering evidence of the claim, liaising with doctors and medical professionals, and seeking ways to help them engage in activities to ultimately get them back to work. You will lodge and approve the claims and provide constant feedback to the customer and internal stakeholders regarding the claim progress. This is not a sales role. It is pure customer service.

This will be a **permanent** position commencing **August/September** based in the **Sydney CBD **office, with flexibility with our hybrid working model (2 days minimum in office up to 3 days from home, once fully trained).

**YOUR RESPONSIBILITIES**
- Answer new enquiries and gather evidence about the claim
- Reassure the customer you are there to assist them
- Speak with the employer, medical professionals, and other experts
- Approve, or reject claims based on the available evidence
- Work in a tight team environment to get the best outcomes possible

**ABOUT YOU**
- You have a passion for exceptional customer service
- You are good with numbers and can juggle multiple tasks
- You will be accustomed to using a variety of computer, or POS systems, along with good PC skills
- You will enjoy working in a team and finding solutions to problems
- It's a phone-based role, so your communication skills will be excellent
- Be available to work Monday - Friday 8.20am - 5pm

**ABOUT EML**

EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **2,800 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.