Claims Service Officer

11 hours ago

Melbourne, Australia TAL Full time

Company Description

Welcome to This Australian Life. We’re all about our people. From the millions of Australians we protect to those that make it happen every day at TAL. That’s how we’ve become a leading Life Insurance Specialist. We want to grow with you. Learn with you. And help you do your best work.

**Job Description**:
We are looking for a talented individual with the right skills and knowledge who wants to join in our mission of ‘being by your side for life’ to positively impact Australians.

In this role you will,
- Perform claims administrative tasks in support of the Case Managers
- Participate in the development of improved procedures for the administration of claims
- Receive initial notification of claims and implement action, check policy status, record on system and send claim forms
- Acknowledge receipt, make up claim file, attach underwriting documentation and attach applicable policy wording
- Arrange periodical benefit payments and payment of service provider accounts
- Process claim payments following instruction from the Case Manager
- Co-ordinate Surveillance, Rehabilitation and Independent Medical Examination referrals

**Qualifications**:
To be successful in this role you will have,
- Previous experience in similar role within Financial Services/ Insurance Industry
- Exceptional customer service to clients and ensure agreed service standards are met
- Demonstrated ability to work both in a team and autonomously
- Excellent analytical skills and methodologies, high attention to detail
- Good relationship management and negotiation skills
- Accurate data input and sound knowledge of MS Office suite

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And, you value working together to find the best solutions for problems.

Additional Information
**What are our employee benefits?**
- A generous company paid life insurance and super plan
- Recognition and reward programs that acknowledge great work
- Coaching, mentoring and training programs
- Flexible work and leave options to support study, family and lifestyle
- A focus on wellbeing including health and product discounts

At TAL, we look for people who represent our diverse Australian community; people who embrace our spirit and inspire confidence in their colleagues, customers and community.

We offer a workplace that’s inclusive and flexible, supporting our people with options that let them make the most of their careers.

**Please note**
- Applicants must be an Australian or New Zealand Citizen or Permanent Resident to apply.

LI-Hybrid

**Important to us**

Every Australian life is different. And we know the value of having different people from all walks of life with varied points of view.

Work is a big part of life, and we work hard to make it one of the best parts. We offer a workplace that’s inclusive and flexible, supporting our people with options that let them make the most of their careers. We don’t just say it; we do it.

We want to grow with you. Achieve with you. And support you to do your best work. We’re always looking for people who want to go further with us.

Why not see where we can go together?

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

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