Aps Level 5

**Job Reference Number **22-QAADIV-14334

**Classification **APS Level 5

**Job Title **Assurance Review Officers

**Division **Quality and Assurance Division

**Branch **Program Assurance Branch

**Section **Home Care Program Assurance Reviews Sections

**Location **Woden, ACT

**Status **Ongoing

**Employment type **Full-time

**Salary Range **$79,002 - $85,437

**Security Clearance **Baseline (Protected, Highly Protected, Restricted, Confidential)***

**Desirable Qualifications **Formal qualifications in quality assurance, compliance, quality
audits or related fields.

**Contact Officer Name**:Jess Wong
**Phone**:(02) 6289 7750

**Eligibility**
- To be eligible for employment with the Department of Health and Aged Care

applicants must be an Australian citizen at the time an offer of employment is made
- An applicant’s suitability for employment with Health will also be assessed through a

variety of pre-employment check processes, such as:

- Satisfactory completion of an Australian Federal Police criminal history check,

and where relevant a Working with Children and Vulnerable People Check.
- Completion of a medical declaration and pre-employment medical (where

required).
- Providing evidence of qualifications.

**Division Responsibilities**

The Aged Care Quality and Assurance Division seeks to steward a high performing aged care

sector that instils community confidence by improving sector transparency and consumer

choice, and by supporting aged care providers to innovate and deliver the right care, flexibly

in the right way, for each individual. We work to ensure that older Australians receive aged

care services that are high quality, inclusive and safe, and funding is used appropriately.

**Branch Responsibilities**

The purpose of the Program Assurance Branch (within the Quality and Assurance Division) is

to assure value for money of program funds for the Government/taxpayers and aged care

recipients. The work of the Branch is integral to assuring that program funds are utilised

optimally for in-home care services for older Australians. The Branch is mainly focussed on

the significantly expanded Home Care Packages Program (HCPP). In the context of

supporting the HCPP, the Branch delivers its responsibilities through:

- Establishing and undertaking annual, risk-based, in-house program assurance

reviews of Home Care providers;
- Supporting dissemination of assurance findings and learnings through a Community

of Practice with Home Care providers and peak bodies (representing providers/care

recipients);
- Supporting program assurance review related compliance activities; and
- Preventing, detecting, investigating, and responding to risks of home care fraud and

misuse of funds.

**Section Responsibilities**

The Home Care Program Assurance Reviews Sections (as there are two sections running

reviews concurrently) are responsible for undertaking program assurance reviews of Home

Care providers, and post-review follow up with providers. Other work undertaken in relation

to program assurance reviews includes creating and implementing the Home Care Packages

Program Assurance Framework, development of an annual review plan and reporting and

analysis of review findings. The reviews will help to determine whether Home Care

providers are delivering services in line with program requirements and that the

Government’s expenditure achieves value for money. The first review has been completed.

**Key Responsibilities**

As an Assurance Review Officer, your key responsibilities could include:

- Supporting the review of provider documentation and conduct interviews with

providers to assess whether services are being delivered as expected
- Keeping accurate and comprehensive records to support reviews
- Supporting drafting of reports including identifying issues, findings and

recommendations
- Communicating with service providers throughout reviews
- Supporting section team members throughout the review process [note: you will be

required to undertake accredited training for this purpose.]***

**Key Capabilities**

We are seeking resilient people with curious minds, who are comfortable working in a

business environment that needs to morph and change based on the needs of each review,

who are committed to quality, consistent and objective review process, and who have the

following capabilities:

- excellent written and oral communication skills, with strong attention to detail
- excellent stakeholder liaison and management skills, particularly with external

service providers
- strong organisational skills and ability to prioritise, including project management

skills
- ability to build effective working relationships, and contribute to managing change

and uncertainty in the workplace

and practices to deliver quality outcomes.
- strong analytical skills and ability to synthesise information and form conclusions and

recommendations
- experience or proven understanding of program assu