Knowledge Manager

20 hours ago

North Sydney, Australia NextGen.Net Full time

Company Description **NextGen **is Australia's leading provider of Software as a Service (SaaS) solutions to the mortgage lending industry. Our_ 'ApplyOnline'_ platform is an industry standard for digital loan lodgement and assessment. We deliver quality products and services to a range of financial institutions and intermediaries and are experiencing strong growth. We have an exciting roadmap full of opportunity in the Australian financial landscape. **Job Description**: We are seeking a talented **Knowledge Manager** on a contract basis to own the enhancement of our knowledge base, and turn it into a well oiled information sharing platform and ensure our many years of information and experience is well documented, easy to use, easy to find. This will be a 6-month contract role to start, with possible extension based on project scope. **Key responsibilities**: - Perform a full content review of internal Wiki including working with internal stakeholders to improve and expand content; - Evaluate current content and develop innovative approaches for improvement; - Establish Wiki style guidelines for content, ensuring consistency across the wiki; - Establish new templates and uplift exisiting templates; - Devise and deploy consistent space information hierarchy across teams; - Establish "user-friendly" customer content templates; - Provide support for staff to use and maintain the Wiki; - Create 'how to' documentation to introduce new template and content across the organisation; - Futureproof ongoing organisation maintenance. **Qualifications**: - Experience in organising information / documentation or similar (“organising content”). - Unrestricted work rights in Australia - Experience with Confluence & Wiki - Have a background in intranet management, intranet development or digital publishing - Strong documentation development and layout skills - Experience in improving user experience (design, content, visuals, diagrams) - Demonstrate outstanding written and verbal communication skills - Exceptional attention to detail Additional Information **What performance in the role looks like**: - Intranet content has a well defined structure hierarchy with easy-to-use and well laid out templates - Staff Manual is always up-to-date, information is easy to find - Team spaces are well structured and consistent across teams - Customer content is user-friendly and easy to understand - Staff are well supported to create new Wiki content. **What's next?** Send us your resume let's chat.

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