Knowledge Manager

2 weeks ago

North Sydney, Australia NextGen.Net Full time

Company Description
**NextGen **is Australia's leading provider of Software as a Service (SaaS) solutions to the mortgage lending industry. Our_ 'ApplyOnline'_ platform is an industry standard for digital loan lodgement and assessment. We deliver quality products and services to a range of financial institutions and intermediaries and are experiencing strong growth. We have an exciting roadmap full of opportunity in the Australian financial landscape.

**Job Description**:
We are seeking a talented **Knowledge Manager** on a contract basis to own the enhancement of our knowledge base, and turn it into a well oiled information sharing platform and ensure our many years of information and experience is well documented, easy to use, easy to find.

This will be a 6-month contract role to start, with possible extension based on project scope.

**Key responsibilities**:

- Perform a full content review of internal Wiki including working with internal stakeholders to improve and expand content;
- Evaluate current content and develop innovative approaches for improvement;
- Establish Wiki style guidelines for content, ensuring consistency across the wiki;
- Establish new templates and uplift exisiting templates;
- Devise and deploy consistent space information hierarchy across teams;
- Establish "user-friendly" customer content templates;
- Provide support for staff to use and maintain the Wiki;
- Create 'how to' documentation to introduce new template and content across the organisation;
- Futureproof ongoing organisation maintenance.

**Qualifications**:

- Experience in organising information / documentation or similar (“organising content”).
- Unrestricted work rights in Australia
- Experience with Confluence & Wiki
- Have a background in intranet management, intranet development or digital publishing
- Strong documentation development and layout skills
- Experience in improving user experience (design, content, visuals, diagrams)
- Demonstrate outstanding written and verbal communication skills
- Exceptional attention to detail

Additional Information
**What performance in the role looks like**:

- Intranet content has a well defined structure hierarchy with easy-to-use and well laid out templates
- Staff Manual is always up-to-date, information is easy to find
- Team spaces are well structured and consistent across teams
- Customer content is user-friendly and easy to understand
- Staff are well supported to create new Wiki content.

**What's next?**
Send us your resume let's chat.

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