Employment Account Officer

**Description**:
**Employment Account Officer**

**Disability Employment Services**

**Hunter & Central Coast**

**Full-Time**

**Benefits**
- Fully maintained company vehicle, laptop and phone
- Join an employer with a maximum 5-star rating in the DES star rating results
- Access to generous FBT exemptions and meal entertainment benefits
- Work for a small organisation with a strong alignment to their values & inclusive culture

**About us**

For over 30 years, Castle has helped people with disabilities, mental health conditions, chronic illnesses and injuries find work, connection with their community and live meaningful lives in the Newcastle, Hunter, and Central Coast regions.

Castle’s group of highly passionate people, provide support to people to empower and facilitate them to achieve social and economic participation through capacity building, social connection, training, education and employment in collaboration with community referral partners.

We believe in ‘opening a world of possibilities’ through the power of diversity, the responsibility of inclusion and the value of employment.

We believe that everybody has an opportunity to contribute to society. Our team, referral partners, clients, employers and you as an individual will be supporting our clients to achieve their goals and help change their lives

**About the Opportunity**

Reporting to the Branch Manager, our Employment Account Officers conduct business development activities with local businesses such as reverse marketing, telemarketing and lead generating activities to support our jobseekers to secure ongoing suitable employment. Identifying and developing collaborative relationships with clients and employers with a focus on securing successful job placements and supporting new business opportunities.

We are looking for a results-oriented person, who has either a recruitment, business development or account management background, who is driven by helping people. You will be passionate about enhancing customer experience and motivated to succeed with a proven track record in meeting KPIs, building relationships and displaying a resilient positive attitude.

This position is a full-time role and will be primarily based at our Gosford office, however you may be required to work from any of our locations from time to time.

**Ideally, to be successful you will need**
- Relevant Certificate IV or specific industry or equivalent knowledge and 3 to 5 years of experience
- Demonstrated personal integrity, professionalism and empathy towards people living with Disabilities
- Demonstrated experience or transferrable skills for success in employment services and account management
- Effective and adaptable communication skills with the ability to build and manage strong relationships with participants, employers, colleagues, and other stakeholders
- The ability to learn and fully adopt new software packages and electronic business systems, including the use of ESS & JRL

**Essential Criteria**
- NDIS Workers Check (or willingness to obtain)
- Working With Children Check (or willingness to obtain)
- Current driver’s licence (minimum P2)
- Fully vaccinated against COVID-19 as per NSW health orders

**Application**

We look forward to hearing from you.
- Castle also promotes Accessibility for all hiring campaigns. Please advise if you require assistance._

**_ Castle’s services operate from the lands of the Darkinjung people, the Awabakal people, the Worimi people and the Wonnarua people. We acknowledge the Traditional Custodians of the lands where we work and live. We pay our respects to the Elders of these lands - past, present and emerging._**

**Role Type**:

- In-house - Permanent - Full-time - Associate

**Company Overview**:

- For over 30 years, Castle has helped people with disabilities, mental health conditions, chronic illnesses and injuries find work and live meaningful lives the Newcastle, Hunter, and Central Coast regions. Castle’s group of highly passionate people, provide support to individuals to empower and facilitate them to be financially and socially independent through a range of community referral partners, capacity building, social interactions, training, education and employment. Castle provides guidance and supports to employers to have inclusive workplaces through recruitment, on the job training and support and workplace education. We believe in the power of diversity, the responsibility of inclusion and the value of employment.