Customer Experience Specialist

20 hours ago

Richmond, Australia Charterhouse Full time

**Wellbeing program | Company car | $10 parking | EAP | Fitness program**:

- **Lively CBD office | Hybrid working | **Richmond location | **Flexible Working Conditions**:

- **3 -4 months temp to perm** | Great brand in the market |Growth and Development**

**About the company**

This opportunity is for one of Australia’s largest ASX listed established leader in vehicle fleet leasing, fleet management and diversified financial services across Australia and New Zealand.

This role sits within the Customer Experience team reporting to the Product Optimization Manager. This is a team that maintains professionalism but loves to have a bit of fun at work and outside of work and loves the social side of things.

The position is best suited to someone who thrives off customer interaction and is solution focused. It will be a temporary position for 3 months and will go permanent if it is the right fit.

**Responsibilities**
- Work collaboratively daily with key stakeholders
- Act as a liaison between Customer Service and Product Operations team to identify and improve the collaboration between the teams
- Providing administrative support to Product Managers during peak busy periods
- Establish and grow working relationships with external suppliers, peer groups and key internal stakeholders
- Be a team player; approaching requests in a positive & helpful manner
- Provide administrative support to various projects

**Requirements/Skills**
- Exceptional communication skills - written and verbal. Exceptional interpersonal skills. Must be able to work collaboratively with various stakeholders
- Minimum of 5 years' experience in customer service
- Maintain a high attention to detail, willing/ keen attitude, positive and helpful disposition
- Must be able to work to deadlines, bringing strong time management skills
- Experience working in a busy administration role
- Must be able to provide shown experience dealing with obscure customer requests
- Must be highly motivated and solution focused
- Must maintain professionalism and adaptability depending on who you are speaking with
- Must have full working rights - permanent/ citizenship

**Benefits**
- Vehicle leasing/company car
- WFH two days a week, sometimes more if needed. Flexible start and finish time
- Ongoing training and development opportunities to take your career to the next level
- Career progression in an ASX listed business
- Networking / working with best-in-class finance professionals, senior leadership team are predominantly ex investment banking and/or Big4 audit firms
- Fitness passport with access to several gyms and fitness institutions
- A flexible work environment with a fun, vibrant and supportive team that celebrates your success
- Wellness programs and access to an Employee Assistance Program
- $10 daily parking for Richmond location

If you are interested in this role please
**APPLY** today.
At Charterhouse, we embrace, and value, diversity of culture, working arrangements, sexual orientation, and gender identity. On behalf of our client, we promote a workplace that actively seeks to include and welcome unique contributions of all people; to embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills and contributions to the workplace

  • Customer Experience Specialist

    4 days ago

    Richmond, Australia beBeeResponsibilities Full time $45,000 - $70,000

    Job OverviewAs a valued team member, you will be part of a dynamic and fast-paced environment where you'll be responsible for inventory tasks, restocking shelves, and providing exceptional store standards.Key responsibilities include ensuring the store is fully stocked with high-quality products and maintaining a clean and safe working environment.You will...

  • Customer Experience Consultant

    2 weeks ago

    Richmond, Australia FleetPartners Full time

    **ASX 300 listed financial services organisation**: - **Flexible & hybrid working arrangements**: - **Richmond location** **Do you want to**: - work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued? - understand the strategic direction of your organisation and how your...

  • Wholesale Customer Experience

    2 weeks ago

    Richmond, Australia Dr Martens Full time

    Accent Group Limited is the leading digitally integrated retail and distribution business in the Apparel and Footwear performance and lifestyle market in Australia and New Zealand. With over 800+ stores, 34 brands and over 30+ online platforms. Our brands include; Glue, Platypus, Skechers, Hype DC, Vans, Dr. Martens, Subtype, The Athletes Foot, CAT, Merrell,...

  • Customer Support Specialist

    20 hours ago

    Richmond, Australia REA Group Full time

    Customer Support Specialist - CampaignAgent- Permanent role based in Richmond- Work with a supportive, friendly team to deliver great customer experiences!- Enjoy long term growth in a culture focused on training and development! We're REA REA Group is not your average digital business. From humble beginnings in a garage in Melbourne’s east in 1995, we...

  • Wholesale Customer Experience

    2 weeks ago

    Richmond, Australia Accent Group Full time

    Established in 1992 Skechers USA, Inc is based in Manhattan Beach, California is an award-winning global leader in the lifestyle footwear industry. With over 150+ Skechers stores across Australia & New Zealand, our lifestyle footwear appeals to trend-savvy men, women and children. Skechers' success stems from its team, high-quality, varied product offering,...

  • Customer Experience Ambassador

    4 days ago

    Richmond, Australia beBeeCustomer Full time $60,000

    Job TitleTransforming lives worldwide, one active lifestyle at a time.Lead customer service for our ecommerce brandDeliver timely and resolution-focused responses to customersProvide expert product recommendations and shade matchingAdminister support across multiple platforms, including online live chat and social mediaRole OverviewAs a key member of our...

  • Customer Experience Analyst

    1 week ago

    Richmond, Australia Logicalis Australia Full time

    **Role Purpose** As **IT Customer Experience Analyst**, you will be the first point of contact to Logicalis’s customers. In this role you will work closely together with your team members as you rely on each other for success and positive customer outcome. We are looking for someone to join our Melbourne team onsite at our customer premise. Your core...

  • Customer Insights Specialist

    7 days ago

    Richmond, Australia Endeavour Group Full time $80,000 - $120,000 per year

    About UsLet's create a more sociable future togetherAt Endeavour, we're totally into what we do. With a portfolio that includes Dan Murphy's, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it's what inspires us to dream big, and continue to create new experiences for...

  • Customer Support Specialist

    2 weeks ago

    Richmond, Australia REA Group Full time

    Permanent role based in Richmond- Work with a supportive, friendly team to deliver great customer experiences!- Enjoy long term growth in a culture focused on training and development! We're REA REA Group is not your average digital business. From humble beginnings in a garage in Melbourne’s east in 1995, we have grown into a leading global digital...

  • Customer Success

    4 days ago

    Richmond, Australia EstimateOne Full time

    Put simply, we’re a SaaS company headquartered in Richmond whose ambition is to become_ the_ industry standard platform in the commercial construction industry. In the last year more than 40,000 organisations have used our platform to tender over 7,500 projects worth a total of $52 billion! We’re currently the market leaders in Australia & NZ and we’ve...