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Desktop Support Officer

2 weeks ago

Brisbane, Australia Wagners Full time

Due to growth in both our domestic and international ventures, we are currently looking for a Helpdesk & Desktop Support Officer to join our team in Brisbane.

We are looking for a suitably qualified and self-motivated applicant who demonstrates a strong, personal commitment to safety. You will also possess an enthusiasm for IT and can demonstrate the ability to successfully resolve IT issues through technical knowledge, effective communication and efficient management of a demanding and busy workload.

**Reporting to the IT Manager, your day-to-day responsibilities for this role will include**:

- Providing helpdesk and desktop technical support to ensure smooth running of systems and network service access.
- Investigating faults and issues, reporting status to key stakeholders.
- Logging support requests in the IT Helpdesk Service Desk, ensuring requests are responded to and followed up in a specified and timely manner.
- Ensuring high levels of customer service is provided when dealing with face-to-face and remote issues.
- Providing clear and comprehensible advice to all employees.
- Taking appropriate action when identified problems require additional expertise by escalating to the appropriate team member for resolution
- Performing basic IT onboarding and offboarding tasks
- Providing support with the provision of phone handsets, mobile phones and data services
- Assisting with computer software installations and support
- Relevant qualifications in Information Technology
- Previous experience in Help Desk/Desktop IT Support role
- Experience in the support of personal computers, mobile and data services, computer networks and communication technologies
- Demonstrated experience in investigative, analytical and problem-solving skills
- Ability to show understanding and patience when communicating with technology users
- Ability to plan, prioritise work to ensure logged requests and deadlines are met
- Attention to detail and time management skills

In return, Wagners are offering a competitive remuneration package and the opportunity to work with a highly renowned building and construction materials group with headquarters in Queensland, Australia.

**About Us**

Wagners produces a wide variety of construction materials serving Australian and International building and construction industries. Our key focus is on safely delivering high-quality products and services at all times which helps to further solidify our strong position in both domestic and international markets.