Contact Centre Consultant

2 days ago

Warners Bay, Australia Genesis Full time

**NSW, Genesis Fitness Clubs - Warners Bay 2282 NSW**

- Want to build a career?

- Looking for flexibility to fit in with your lifestyle?

- Keen to access some great perks and benefits along the way

Do you have a history of overachieving? Do you love the satisfaction of providing exceptional customer service? Do you do whatever it takes to achieve your goals?

**About Genesis Fitness**

With 24 hour access, 7 days a week, our national network of health clubs spans across Australia at 42 locations (and growing) Featuring every aspect of exercise from weights to cardio, swimming or dance, boxing to cycling. We are passionate about creating a fitness community that is inclusive, encouraging and empowering of everyone

**The Role**

The role of** Contact Centre Operator** involves successfully servicing inbound and outbound existing members enquiries. They will actively provide a high service experience for the business, representing the facility and Genesis in positive and professional manner.

Contact Centre Operator's primary responsibility is to achieve individual and team goals and targets as they relate to servicing our members as set out with the Team Leader.

Key responsibilities:

- Handle inbound/outbound calls and customer enquiries

- Provide technical and product support

- Deliver outstanding communication and service

- Flexible approach to work hours and priorities

Skills & Attributes:

- Have strong customer service skills
- Previous experience in a similar position
- Industry knowledge
- Excellent communication skills
- Hold current First Aid & CPR Certification
- Working With Children Check (or equivalent)
- National Police Check
- Prior experience in fitness, sales, customer service or a retail environment is highly advantageous
- Have a passion for fitness

**If you are a passionate person who realises the tremendous opportunity that this role offers and want to utilise your skills and passion in a health training environment,**we want to hear from you**

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

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