Ict Asset and Configuration Officer

**Role**: ICT Asset and Configuration Officer

**Location**: Murarrie, Brisbane

**Employment Type**: Permanent Full time

With 15,000 Goodstart team members across 661 centres nurturing 63,600 children, we’re Australia's largest provider of early learning and care. As a not-for-profit social enterprise, we exist purely to improve the lives of Australia's children and their families. From our centre teams to our support teams, we work together to make a real difference for children in those crucial early years.

Join us at Goodstart as our ICT Asset and Configuration Officer. You will play a pivotal role in managing our IT assets and overseeing configuration management processes.

**Your mission**: ensuring all IT assets are accounted for, maintained, and configured to minimise risk and maximise service availability. Dive into IT Asset Inventory Management and contribute to the development of our Configuration Management Database (CMDB).

Be part of our dynamic team

**Your Impact**:
Lifecycle Management

Oversee IT asset lifecycle, ensuring accurate inventory and compliance
Manage CMDB for IT service configurations and asset records

Standards & Controls

Establish standards and controls over IT assets
Document and approve configuration changes to maintain integrity

Collaboration & Process Improvement

Collaborate across teams for accurate asset information
Contribute to process improvement and automation

Risk Identification & Mitigation

Identify and assess risks associated with IT assets
Implement controls to prevent unauthorised changes and disruptions

User Experience Enhancement

Simplify end-user device induction and enhance user experience
Ensure IT asset management practices are integrated for user benefit

Reporting & Compliance

Provide regular reports on IT asset status and configuration changes
Ensure compliance with regulatory requirements and internal policies

**What Goodstart can offer you**:
Flexible work arrangements (as agreed with line manager)
Not-For-Profit Salary Packaging benefits which reduce your taxable income to increase take home pay.
Access to discounted childcare (up to 15%)
Discounted health care and access to employee wellbeing program with BUPA
Exclusive discounts on travel, gym memberships, Apple and Dell products, and more.
Work for a company that has an aspiration to be globally recognised for early years practice and learning outcomes.
Be a part of a team and work environment where everyone feels a sense of belonging, inclusion and purpose.
Regular social events at our head office location
Security and stability - as Australia’s largest provider of early learning and care and a not-for-profit social enterprise, we exist purely to improve the lives of Australia’s children and their families.

**You’ll bring to the table**:
Degree qualification in either Information Technology or similar technical capacity, or equivalent work experience
Strong experience in IT Asset management and asset life-cycle management
Experience in maintaining CMDB (Configuration Management Database) or designated (software based) IT Asset Inventory
Experience in monitoring and managing lifecycle of all IT devices and assets
**Experience with Software Asset Management tools, such as**: Service Now, Microsoft SCCM and LanSweeper
Strong data analysis and manipulation skills
Strong understanding of computer hardware, software, and networking
Strong problem-solving skills and meticulous attention to detail, coupled with effective communication and interpersonal abilities

Desirable

Good understanding of Cloud Services and Cloud based IT Assets (specifically Azure Cloud Platforms)
Experience across; ITIL Service Lifecycle, Stakeholder Management, Strategy, Planning, Road Maps, Leadership and Mentoring, Vendor Management
**Experience with Active Directory/Azure AD**: Manage devices identity, users, & groups
Experience ensuring device compliance with latest Windows security updates
A qualification in ITIL and/or previous experience using ITIL at a practical level
Strong breadth of experience in a technology services group within a large complex organisation and multi-sourced services environment

How to apply

Have a question?

Supporting our people and protecting our children

We’re an equal opportunity employer that is proud of our inclusive and diverse work environment. We know that Goodstarters from diverse cultures, backgrounds and experiences strengthen our teams and help us grow. We’re also deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel a strong sense of belonging and connection.

**Posting Notes**: MURARRIE, BRISBANE || QLD || Australia (AU) || | || No Early Childhood Qualification || Full-Time