School Technical Officer

6 days ago

Brisbane, Australia ECKOO Pty Ltd Full time

**Role Description**:
Our business partners with schools to deliver high-quality ICT services that support digital learning. We are seeking an experienced **School Technical Officer** to join our team. In this role, you will provide on-site and remote ICT support across school environments, ensuring the smooth operation of devices, equipment, and systems.

**Key Responsibilities**:
**Device & Equipment Management**
- Install, configure, and maintain desktops, laptops, tablets, printers, photocopiers, audiovisual equipment, interactive panels, CCTV systems, and mobile Point of Sale (mPOS) devices.
- Conduct operating system installations and coordinate repairs, including managing warranty and non-warranty processes.
- Log incidents through our internal request management system and liaise with vendor support teams.
- Administer ICT assets and licenses and manage the decommissioning of outdated equipment.

**General IT Support**:

- Respond promptly to IT Help Desk and school-based support requests.
- Provide clear communication and technical advice to teachers, staff, and internal teams.
- Deliver regular and ad hoc reporting on requests, including progress and status updates.
- Offer advice on efficiency and optimisation of ICT environments, aligned with business and departmental ICT policies.

**Network and Server Monitoring**:

- Monitor and troubleshoot network connectivity issues, escalating as needed to central or vendor support.
- Manage server backups and data patching activities where required.
- Perform basic server management and license administration for non-primary servers.
- Assist with diagnosing and escalating server performance issues.

We welcome applicants with varying levels of experience:

- **Level 1 (Entry)**: Less than 5 years’ experience, currently studying toward relevant qualifications.
- **Level 2 (Intermediate/Advanced)**: 2-10 years’ experience, holding relevant ICT qualifications or certifications.
- **Level 3 (Senior/Supervisor)**: 10+ years’ experience with advanced ICT qualifications and leadership capacity.

**Qualifications and Skills**:

- **Qualifications & Skills**:

- Proven experience in ICT support and device management.
- Strong knowledge of operating systems, networking, and server management.
- Excellent communication and interpersonal skills with a strong customer service focus.
- Ability to prioritise and manage multiple tasks under pressure.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are highly regarded.
- Familiarity with helpdesk/ticketing systems is an advantage.

**What We Offer**:

- The opportunity to work in varied school environments, directly supporting teachers and students.
- A supportive business team with opportunities for professional development.
- A role where your ICT expertise makes a meaningful difference in education.

**How To Apply**:
**Job Types**: Full-time, Casual

Pay: $50,000.00 - $56,000.00 per year

**Education**:

- High School (Year 12) (preferred)

**Experience**:

- IT support: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Full Driver Licence (preferred)

Work Authorisation:

- Australia (required)

Willingness to travel:

- 75% (preferred)

Work Location: In person

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