Case Support Worker

Posted: 24/10/2024

Closing Date: 21/11/2024

Job Type: Contract - Part Time

Location: Pakenham

Job Category: Community Services and Development

Want to know why it’s an exciting time to join Windermere? Firstly, there is no other organisation quite like us. Why do you ask? We are an independent community service organisation working across the Southeast of Victoria to help those who need it most. Our unique range of services include; Communities for Children, Family Health & Wellbeing, Childhood Development, Education & Support, Early Intervention Therapy Services, NDIS Support Coordination and Plan Management, Family Violence and Homelessness Support, Counselling Services, assistance to support victims of trauma, assault and violent crimes and Recovery Support Services.

**Our Family Violence and Homelessness Support Service is excited to have a very rare opportunity to join our high performing and dedicated team. We are seeking a dedicated and passionate support worker for our newly developed Case Support Worker - Family Violence role.**

**This is a fixed-term, part time role (.6 FTE, 3 days per week) until 30 June 2025, and is a rewarding opportunity for someone who keen to enter the Specialist Family Violence sector.**

**Why work at Windermere?**

We are committed to outcome-focused care for children, families and individuals and to making a positive difference in the community. As well as tailored support services for individuals and families, Windermere provides a varied scope of services to support disadvantaged and vulnerable people. Windermere offers a culture of flexibility, support and wellbeing.

Staff Benefits - this is where we stand out from the crowd Windermere offers staff a wide range of unique benefits beyond the salary.
- Flexible Ways of Working - home, in the office or combination of both
- Above Award Personal Leave and 17.5% annual leave loading
- Gifted days off (between Christmas and New Year)
- Employee Referral Program - $500 per referral
- Flexible Leave Scheme (50/52, 51/52)
- Salary packaging (up to $15,900 per year + additional $2,650 meals and entertainment)
- Structured performance and 1-on-1 development check-ins and secondment opportunities
- Staff discount program for everyday items
- Opportunities for professional development

Windermere care about staff and strive for continuous improvement, which is why we regularly ask our staff and consumers about what we can do better. In our staff survey from May 2024, 90% of respondents said they were "_proud to work at Windermere_" and 89.7% feel "_we are committed to diversity, equity and inclusion_".

**Now, let’s talk about this exciting opportunity**

As a Case Support Worker -Family Violence you will be working in an established high performing and supportive team of likeminded individuals who thrive working in a supportive environment. You will be an integral part of the day-to-day provision of our Rapid Response and Crisis Response functions within our Family Violence Case Management Program.

Working in alignment with the MARAM framework and Windermere’s coaching framework, you will be engaging victim survivors to support their safety and recovery whilst developing their capabilities to live a safe and independent life free from violence. You will also support the delivery of high-quality and time critical responses and interventions at times of family violence crisis, which may include emergency accommodation in line with the Crisis Response Model.

**Desired Skills and Experience**:
**Key Selection Criteria**:

- Tertiary qualifications in community services or related/relevant discipline.
- Experience within the Community Sector - newer graduates will be considered.
- Capacity to undertake intake and assessment skills with the ability to rapidly engage consumers. Including the ability to identify, assess and address the immediate risk and safety needs of consumers.
- Demonstrated ability to work within a challenging and fast paced environment with tight deadlines and deliverables.
- Experience in providing practical assistance and support to specialist staff to ensure services delivered are effective and high quality.
- Well-developed interpersonal and communication skills.
- Understanding of the complex needs of victim survivors (including children) and those with additional complex needs, risks and vulnerabilities.
- Excellent work/time management skills.
- Ability to maintain accurate and confidential records and reports.
- Willingness to promote and support practices that are inclusive, culturally responsive, safe and accessible.
- Current Victorian Drivers’ Licence.
- Willingness to undertake relevant pre-employment screening and checks.
- Right to Work in Australia e.g. Australian Citizen, Permanent Resident or Visa holder with full working rights.

Windermere is committed to creating equitable environments for consumers and employees, this by building diverse and inclusive services and work spac