Head of Client Services

**Head of Client Services**

The Star Entertainment Group is seeking a superstar leader for their in-house creative agency. As the Head of Client Services, you will be responsible for leading integrated communications programs across multiple portfolios, building trusted relationships with senior stakeholders and stategically overseeing creative content development and production. You will be responsible for the management and development of the Account Management team, whilst pushing for creative excellence across all projects.

Your day to day will involve ensuring client satisfaction and creative requirements are met by governing briefings, financials and the production of quality creative work. Your strategic input and hands-on approach will be imperative to continually redefine agency practices and processes tofacilitate impressive creative work.

**FT 12-month contract based in Sydney**

**_ Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position._**

**About your new role**
- Manage relationships with executive-level staff and effectively negotiate outcomes and manage client expectations.
- Lead the account management team, review team output for quality and provide productive feedback on a continual basis to develop and mentor.
- Responsible for leading the long-term creative strategic direction of The Star, reporting into and working closely with the General Manager of Brand & Comunications to ensure alignment around a common plan.
- Strong understanding of creative systems and production processes to deliver promotional strategies in line with best practice campaign management.
- Commercial mindset - Building commercial expertise and insight by linking decisions to commercial outcomes, ROI and profitability as well as customer experience.

**Our benefits**
- Attractive salary component and bonus incentive
- Flexible working arrangements (i.e. remote days)
- Discounts across award winning restaurants and accommodation.
- Diversity & Inclusion areas of focus include Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+.
- Both parental and secondary carers leave available to all employees.
- Lifestyle discounts including gym memberships and laundry services.
- FREE buffet meal with a new menu every day.
- Discounted Parking available in the city
- Career development, training, and courses via The Star Academy.

**To be successful in this role you will have**:

- Solid experience in a Senior/Group Account Director or management role within a creative agency.
- A strong commercial mindset and strong communication and stakeholder engagement skills to develop creative plans with executives and managers.
- Understanding of relevant legislation related to privacy and copyright issues.
- An entrepreneurial mindset a this role requires a hands-on approach to managing projects end-to-end.
- In-house or external agency experience essential

**About us**

The Star Entertainment Group’s vision is to be Australia’s leading integrated resort company. Attracting 18 million guests each year, The Star Entertainment Group’s properties across Sydney, Brisbane and the Gold Coast are world class tourist destinations that offer visitors a diverse selection of award-winning restaurants, bars, cafes, accommodation, and entertainment options.

**Our culture**

The Star is recognised as an Employee of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA) and has been awarded GOLD status in the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.

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