Program Manager

**Introduction**:
CoAct is a non-profit organisation dedicated to empowering everyday Australians through essential employment services and community activation programs. Our team shares a common passion for making a positive impact and giving back to society.

Our organisational culture revolves around purpose-driven work, strong employee engagement, and a supportive, high-performance environment. We also celebrate achievements and prioritise having fun along the way.

If you are seeking a career that unites purpose, passion, and performance, CoAct is the ideal workplace for you. Come and join us in making a meaningful difference today

**Description**:
Purpose

The Program Manager will coach and mentor staff at the Stones Corner Direct Delivery site to achieve required program targets each month, oversee the program(s) and team, build a strong performance profile and foster strong relationships within the business. This is an on-site role, based at Stones Corner, Brisbane, Queensland, providing direct support to our Direct Delivery Pilot Site.

The Program Manager will utilise innovative program interventions to support a team of consultants to work with a cohort of disadvantaged jobseekers. This role is expected to create relationships with community stakeholders that support the needs of the program, manage the governance associated with expenditure through the employment fund, use wage subsidies appropriately and comply with funding guidelines.

This would be an excellent opportunity for a site manager looking for their next challenge. As the Program Manager of our Direct Delivery Team you will get the opportunity to lead our network through the piloting of new and innovative ways of service delivery, monitoring the effectiveness of different support programmes, and training, coaching and mentoring of consultants hired from outside of industry.

Key Responsibilities

Facilitate and lead a well-organised approach to providing employment services to job seekers by maintaining knowledge of the local labour market, actively engaging employers and establishing stakeholder relationships

Provide supervision, direction and support to the team on an ongoing basis, being accountable for staff performance and management to meet Key Performance Indicators

Monitor performance reports on a regular basis, identifying achievements, areas of growth, and future objectives/targets in reports to the Operations Manager

Manage customer feedback including professionally resolving customer complaints as they arise

Ensure operational efficiency of the site, to include financial sustainability, funding compliance and appropriate use of employer incentives

Plan, coordinate and manage all administrative procedures and systems, including database management and internal/external reporting

Participate in the planning and execution of company events at Stones Corner

**Skills and Experiences**:
Required Experience

Demonstrated experience leading and managing high-performing teams in sales/business development environments

The ability to identify intervention solutions, mentor and coach alongside the Participant's dedicated Mentor to ensure Participants achieve sustainable employment (experience in employment or target-focused case management)

Demonstrated experience managing program requirements, working in complex compliant environments, and managing program budgets and expenditures

Demonstrated ability to identify and address issues that threaten employment placement success, monitoring the retention support practises delivered by the team, and identifying opportunities to improve conversion

Ability to direct team members in building employer, community and stakeholder relationships

Knowledge of local labour marketing conditions and opportunities

Strong computer literacy and database management

The ability to interact effectively with people across different cultures

Desirable Experience

Previous experience as a Site Manager in a Government Programme such as Job Services Australia, Disability Employment, CTA, Transition To Work or Workforce Australia. (Workforce Australia and DES are highly regarded)

Experience leading and developing a high performing multi-contract team

Joining Our Incredible Team

Join our award-winning team at CoAct - a highly successful, for-purpose organisation that has been recognised as an employer of choice and named Employer of the Year in 2019 and 2021. At CoAct, we prioritise employee engagement and are passionate about our cause, which is reflected in our strong relationships with partners and impressive growth.

As a CoAct team member, you'll enjoy a range of benefits, including:
Flexible working arrangements
Salary packaging
Health and wellbeing allowance
Additional wellbeing leave, on top of annual and personal leave entitlements (Up to 12 additional days per year)
Corporate health insurance discounts

Join us and be a part of a team that makes a real difference.

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