Cx Research

1 week ago

North Sydney, Australia Zurich Insurance Full time

Let's create a bright future togetherAt Zurich, we encourage each other to keep growing and evolving as individuals, leaders, teams, and communities. Our voices are diverse, our behaviours are inclusive, our actions drive equity, and we feel a sense of belonging. We are agile and adaptive to change in response to the evolving needs of our customers, partners, communities, and our planet.

There are many reasons why Zurich is the right choice for you. But perhaps the most important is the opportunity you will have to grow and thrive in your career. Working with global, diverse, and inclusive teams, you'll have the chance to develop valuable skills, explore your passions and make a positive impact beyond your role.
- About the roleIn this role, you will be responsible for driving customer research to deliver actionable insights and supporting other teams in understanding our customers, their needs and wants, to enable the business to deliver great customer led experiences. You will identify ways to bring insights into the business to form part of the human centred design framework, working with stakeholders on enhancing the experiences that foster customers loving Zurich and wanting to stay with us.

Working as a part of a squad, you will manage customer listening points and research projects for the retail business including Net Promoter Score (NPS) programs, customer communities and targeted research initiatives. Collaborating with stakeholders across the business you will use your expertise to continuously learn from how customers interact and view experiences to refine how we can make experiences more impactful.
- Important to your success- Demonstrated experience within a similar role, specifically working in customer research, with strong skills in NPS programs, coordinating customer data and feedback across business listening points, and research techniques to suit desired outcomes.
- Strong knowledge of data collection techniques and measurement frameworks to ensure we are capturing the voice of the customer completely and measuring outcomes against agreed objectives.
- Ability to use data sources to turn information into usable insight for the business, supporting customer led decisions and experience design.
- Excellent communication skills and ability to engage stakeholders in customer insights to drive actions that deliver better outcomes for customers.
- Zurich is here to support youOur diverse culture is designed to involve and inspire everyone to thrive in their roles. We are committed to cultivating an environment where you can share your ideas, initiatives, and energy.

To empower you to be your best, we offer:

- Flexible, hybrid work options
- Support networks through our employee resource groups
- Access to an award-winning online learning platform
- An annual lifestyle payment and volunteer day
- Opportunities to get involved in our Community Partnerships
- And we

  • Cx/market Research Analyst

    2 weeks ago

    Sydney Olympic Park, Australia Cheil Australia Full time

    Lead CX research efforts for a market leader in electronics - Hybrid working from home, Surry Hills office and Olympic Park office - Initial 12 month contract with a view to permanent **About us** Cheil Australia is an idea-focussed, data-inspired, CX agency based in Sydney and part of Cheil worldwide; a global agency network of 53 offices across 45...

  • Cx Planner

    2 days ago

    Sydney, Australia D'Arcy Weil Full time

    Develop and execute customer experience strategies that drive engagement - Collaborate with cross-functional teams to identify customer insights - Use data analytics and market research to inform customer experience decisions Our global advertising and marketing agency is seeking a talented CX Planner to join their team. As a CX Planner, you will have the...

  • Cx Specialist

    6 days ago

    Sydney, Australia Bluefin Resources Full time

    Client Side - Leading Education Organisation - Enhance Positive Customer Experiences - Sydney - hybrid Working - 9 Month Contract x 3 - $615 - $800 + Super **CX Specialist** - Client Side - Leading Education Organisation - Enhance Positive Customer Experiences - Sydney - hybrid Working - 9 Month Contract x 3 - $615 - $800 + Super Committed to its students...

  • Principal Cx Designer

    4 days ago

    Sydney, Australia nbn™ Full time

    Job Expectations A fantastic opportunity at nbn, as a Principle CX Designer, reporting to the Executive Manager CX Design. A bit about your role As a Principal CX Designer, you will identify opportunities for the CX Design capability to add value within critical domains (e.g. Residential, Fibre Deployment, New Developments). You will lead end-to-end...

  • Principal Cx Designer

    6 days ago

    Sydney, Australia nbn™ Full time

    Job Expectations Build your career and Australia’s future. Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training and true flexible working arrangements. A bit about your role A fantastic opportunity at nbn,...

  • Cx Data Strategist

    6 days ago

    Sydney, Australia Resources Group AU Full time

    This role will suit a switched-on quant researcher/analyst - Develop new methods of exploring CX Measurement - You will work on challenging yet rewarding challenges As one of Australia’s most dynamic research agencies, the team here thrive when taking on the big questions and are constantly looking to elevate their thinking and develop new methods of...

  • Cx/ux Analyst

    4 days ago

    Sydney, Australia Davidson Group Services Full time

    CX/UX Analyst Sydney 6 Months Contract role **About the Role** - Lead user and customer research to inform design work and to iterate existing experience artefacts such as personas or customer journeys. - Support viable and sustainable product solutions from design through discovery, framing and iterating development and continuous improvement within a...

  • Cx/service Designer

    1 week ago

    Sydney, Australia Bluefin Resources Full time

    Newly Created CX/Service Designer Positions - Big Visions backed by the CEO for Customer Strategy - Sydney - Flexi Working Model **Service Designer - Multiple Roles** - Newly Created CX/Service Designer Positions - Big Visions backed by the CEO for Customer Strategy - Sydney - Flexi Working Model **About the Companies** Brand that puts people first within...

  • Research Account Manager

    4 weeks ago

    Council of the City of Sydney, Australia MrWeb Ltd. Full time

    Research Account Manager - Auto, Tech, CX and more Sydney $AUD 65-80,000 Fuel Business Growth with Game-Changing Consumer Insights & Data Strategies Step into a dynamic role at a leading Market Research Consultancy renowned for delivering powerful consumer insights and data-driven strategies to some of the most recognizable brands locally and globally....

  • Customer Experience

    4 days ago

    Sydney, Australia Aruma Full time

    Our Purpose is the reason we exist, and at Aruma that is: Supporting people to live a great life, the life they want, the life they choose. Aruma is also BRAVE. That’s what makes us a trailblazer. Being part of our team means you need to meet our BRAVE behaviours. **Your opportunity** Reporting to the GM Customer, Customer Experience & Strategy we have a...