Guest Experience Co-ordinator

Collaborative team with supportive leadership
- Bring your passion for elevated guest service to work every day
- Enjoy great company benefits

Brave, bold, and bursting with energy, Crystalbrook Vincent is a five-star Hotel in Howard Smith Wharves. We are locally integrated with an environmentally conscious approach, and we embrace a love for art with contemporary design, sophisticated entertainment, luxury accommodation, radical events and stunning dining experiences.

At Crystalbrook Collection, we do things differently. Driven by our mission to _harness the spirit of wonder_, we embrace _responsible luxury_ with _positivity, creativity, and fun_, delivering _locally unique hospitality experiences_ for our community. We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — _We are Customer Obsessed, We are Collaborators, and We are Courageous_ — we’re passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

**THE ROLE**:
At Crystalbrook Collection we don’t just welcome guests—we wow them As our **_Guest Experience Coordinator_**, you're the magic-maker, the memory-builder, the smiling face guests remember long after check-out. You bring the fun, the flair, and the flawless attention to detail that transforms every stay into something unforgettable.

Unleash your positivity and embrace the opportunities that come with connecting with our visitors and guests within a vibrant inner-city precinct. We are looking for a forward-thinking people-person who can work within a team environment all working to elevate our guest experience to new heights.

**ABOUT YOU**:
Your talents will include:

- You will thrive on showing initiative and will be proactive with ensuring our guest's stay is an elevated experience
- VIPs? You're their VIP. Handle everything from pre-arrival setup to personal welcomes, amenities, and hotel tours—with care and showmanship
- Be present. Be joyful. Whether you're greeting guests in the lobby, offering poolside tips, or jumping in to help with bags—your energy is magnetic
- Create ‘wow’ daily. Keep thinking: What’s next? What more? How can we go above and beyond in ways that feel fresh, local, and fun?
- You will be team centric and enjoy working to common goals
- You have previous hotel guest service experience
- With strong IT and process experience - you will have a strong attention to detail and be familiar with Opera (PMS)
- Stay in the know about everything—from hotel happenings to hidden local gems
- An availability to work across a 7-day roster - evenings and night included
- You will be motivated to provide the best guest experience possible
- Unfortunately, we are unable to consider individuals holding short term Visa's for this position._

**THE BENEFITS**:
You will work with exceptional people in a supportive, diverse and passionate environment and this is a vital position within our team at Crystalbrook Collection. You will enjoy a flexible range of benefits that include:

- A market leading 50% F&B discount across all Venues
- $99 Room rates and a generous friends and family discount
- Lifestyle benefits including extra leave and earth advocacy days
- Green future - we are committed to enhanced sustainability practices
- Dedicated Internal Mobility Programme and reward scheme
- Online learning, career enhancement and development plans
- Personalised employee support network
- Regular service recognition and team events

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia’s newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.

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