Animation IT Technician- Vancouver- Vfx/animation Experience Required

2 weeks ago


Quakers Hill, Australia Trusthire Solutions Full time

**Job Overview**

**Pay Rate: $28-30 /hour**

**Location: 100% On-Site (Sidney, Australia)**

**Full-Time Role | Monday to Friday,**

**Duties**:

- Providing day-to-day technical support for Mac OSX, Windows, iOS, and Linux systems used by the animation and VFX teams
- Troubleshooting hardware and software issues including desktops, laptops, printers, tablets, and mobile devices
- Supporting industry-standard software like Maya, Adobe Creative Suite, and Google Workspace
- Managing help desk tickets, prioritizing requests, and escalating complex issues to other tech teams
- Assisting with onboarding and technology training for new employees
- Creating self-help documentation and training videos to help users solve common tech challenges
- Collaborating with various departments to continuously improve IT processes and workflows

**Experience Required**:

- Minimum 3 years of experience in technical support or user support, preferably in an animation studio or production environment
- At least 3 years supporting Windows and Mac OS systems
- Experience with hardware/software troubleshooting and repair (3 years preferred)
- Minimum 2 years of help desk support experience
- Familiarity with animation/VFX software such as Maya and Adobe Creative Suite
- Strong knowledge of Google Workspace (Gmail, Drive, etc.)

If you’re passionate about tech and supporting creative teams in a vibrant studio environment, this is a great opportunity

**Job Types**: Full-time, Permanent

Pay: $28.00 - $32.00 per hour

Work Location: In person


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