
Aps Level 4
1 day ago
**Job Reference Number **22-FMDIV-14448
**Classification **APS Level 4
**Job Title **Business Support Officers
**Division **Financial Management Division
**Branch **Corporate and Financial Services Branch
**Section **Contact Centre Section
**Team **Business Management and Enabling Unit
**Location **Woden, ACT
**Status **Ongoing & Non-ongoing
**Employment type **Full-time
**Salary Range **$73,706 - $77,879
**Contact Officer Name**:Rebecca Bettiens
**Phone**:02 6289 2206
**Eligibility**
- To be eligible for employment with the Department of Health and Aged Care
applicants must be an Australian citizen at the time an offer of employment is made
- An applicant’s suitability for employment with Health will also be assessed through a
variety of pre-employment check processes, such as:
- Satisfactory completion of an Australian Federal Police criminal history check,
- and where relevant a Working with Children and Vulnerable People Check.
- Completion of a medical declaration and pre-employment medical (where
- required).
- Providing evidence of qualifications.
**Division Responsibilities**
As part of the Corporate Operations Group, the Financial Management Division provides
support to the Department of Health and Aged Care through a range of financial and budget
management services and advice, property and asset management, payroll and other
corporate services, including shared services for the Health and Aged Care Portfolio.
**Branch Responsibilities**
The Corporate and Financial Services Branch provides a range of essential corporate services
including financial services, payroll, procurement advice and the department's contact
centre, that enables the effective operation of the department and portfolio. The branch
also leads engagement on the whole-of Government Shared Services agenda and manages
our corporate service delivery to Portfolio Agencies.
**Section Responsibilities**
The Health and Aged Care Contact Centre partners with program, policy and corporate
business areas to answer community, health provider and employee enquiries about Health
and Aged Care policy, programs and services. Every year more than 400,000 members of the
Aged Care to the community. The broader section undertakes projects to improve the
delivery of customer contact services across Health and Aged Care.
**Team**
The Business Management and Enabling Unit (BMEU) is one of two teams that make up the
Contact Centre. The other is the Service Delivery Unit (SDU) who are responsible for the
day-to-day delivery of enquiry services to the community, health providers and employees.
The BMEU team provides support for the SDU functions through a variety of enabling
services and manages the Contact Centre’s business partner relationships.
**Key Responsibilities**
The Business Support Officer roles are primarily responsible for:
- Updating information and training resources on the Contact Centre SharePoint sites
- Liaising with business areas for access to current and cleared information
- Managing & triaging the Contact Centre mailbox***
- Supporting the BMEU APS5 Account Managers with tasks including:
- Reporting for stakeholders***
- Being an escalation point for the Contact Centre Team Leaders (TLs) and Senior
Customer Service Officers (SCSOs) to clarify information and processes
- Providing CC-EMS (Microsoft Dynamics 365) support to Stakeholders
- Taking meeting minutes and assisting in demonstrations***
**Key Capabilities**
- Strong communication skills including the ability to establish and maintain positive
working relationships
- Well developed organisational skills in conjunction with the ability to manage
competing priorities, multi-task and deliver a high standard of work
- Adaptable to change
- Ability to work effectively within a team in a dynamic environment to meet
deadlines and ensure delivery against objectives
Microsoft SharePoint, Trim, Microsoft Dynamics 365, Microsoft Power BI and/or the
ability to adapt quickly to using new technology.***
**Desirable Experience**
- Experience in a contact centre environment that handles incoming enquiries would
be beneficial for this role.
- Experience in manipulating data and producing reports in Excel and other reporting
systems would be a welcomed skill set. Along with experience in financial processes,
including invoice processing and accruals.
the real potential to develop, the required skills, knowledge, experience and qualifications
to perform the role. These requirements are based on the information provided to you as
part of the job advertisement, in line with the APS Work Level Standards.
Applicants are required to provide a statement of claims framed around the key duties and
key capabilities. **Your statement of claims should be no more than one page in total with a**
**font no smaller than size 10. Applications that do not meet these requirements may not**
**be considered.**
**Work Environment Description**
Respo
-
Aps Level 4
1 day ago
Woden, Australia Australian Government Full timeAPS Level 4 - $78,954 - $83,424 - Woden, ACT An exciting opportunity exists to provide administrative support to senior staff at the Department of Health and Aged Care to deliver on ensuring access to safe and quality health products for the Australian Public. The key duties of the position include: The APS 4 Executive Assistant position reports to an...
-
Aps Level 4
1 day ago
Woden, Australia Australian Government - Department of Health Full timeAPS Level 4 - $73,706 - $77,879 - Woden, ACT The Business Management and Enabling Unit (BMEU), within the Health and Aged Care Contact Centre, is seeking motivated and skilled people, keen to deliver exceptional support to our Contact Centre frontline staff and departmental Business Partners. We have multiple APS Level 4 Business Support Officer roles...
-
Aps Level 4
2 weeks ago
Woden, Australia Australian Government - Department of Health Full timeAPS Level 4 - $73,706 - $77,879 - Woden, ACT The Department is seeking an Executive Assistant to join the Executive Section of the Health and Medical Research Office (HMRO). The Executive Assistant is responsible for providing administrative support to the HMRO Chief Executive Officer. The role requires excellent organisation and time-management skills, as...
-
Aps Level 4
5 days ago
Woden, Australia Australian Government - Department of Health Full timeAPS Level 4 - $75,917 - $80,215 - Woden, ACT The Department of Health and Aged Care is a seeking highly motivated individual to join the Shared Service Performance section to deliver outcomes in the support of service delivery to portfolio agencies. The role supports administration of the shared service function, performs secretariat for key forums and...
-
Aps Level 4
5 days ago
Woden, Australia National Health Funding Body Full time**Job Reference Number **23-FMDIV-19024 **Classification **APS Level 4 **Job Title **APS Level 4 - Shared Service Operations Officer **Division **Financial Management Division **Branch **Corporate and Financial Services Branch **Section **Shared Service Perf and GovERP Rdns Section **Location **Woden, ACT **Status **Ongoing **Employment type...
-
Aps Level 4
3 days ago
Woden, Australia Australian Government - Department of Health Full timeAPS Level 4 - $73,706 - $77,879 - Woden, ACT The FOI Section manages and coordinates FOI case work for the Department. FOI Support Officers provide administrative support to the FOI Section, including working with more senior officers to assess the validity of requests, allocating requests to FOI Case Officers, and preparing quarterly and annual reporting...
-
Aps Level 4
2 weeks ago
Woden, Australia National Health Funding Body Full time**Job Reference Number **23-HERDIV-16452 **Classification **APS Level 4 **Job Title **Executive Assistant, Health and Medical Research Office **Division **Health Economics and Research Division **Branch **Health and Medical Research Office **Section **Executive Section **Location **Woden, ACT **Status **Ongoing **Employment type **Full-time **Salary...
-
Aps Level 6
3 days ago
Woden, Australia Australian Government - Department of Health Full timeAPS Level 6 - $88,439 - $99,772 - Woden, ACT
-
Aps Level 5
1 day ago
Woden, Australia Australian Government - Department of Health Full timeAPS Level 5 - $79,002 - $85,437 - Woden, ACT **Job Overview**: A Communications Officer is sought for the Strategy and Governance Section in the Health and Medical Research Office which administers the $20 billion Medical Research Future Fund (MRFF). The role will assist to build community engagement with the MRFF by producing and publishing multi-channel...
-
Aps Level 5
1 day ago
Woden, Australia National Health Funding Body Full time**Job Reference Number **22-PSDIV-15033 **Classification **APS Level 5 **Job Title **Policy Officer (Multiple Positions) **Division **Portfolio Strategies Division **Branch **International Strategies Branch **Section **Several **Location **Woden, ACT **Status **Ongoing **Employment type **Full-time or Part-time **Salary Range **$79,002 -...