Team Manager Motor Claims

**Team Manager Motor Claims**
**(**
**Job Number**:
**24000043**
**)**

**Description**

**Team Manager - Recoveries**

In this critical role, you will leverage your strong recoveries management experience to support the Operational Claims management leadership team in implementing the Claim Recoveries Management Strategy. Effective prioritisation, focus, and barrier elimination will be key to ensuring the team achieves successful outcomes.

As the leader of the Motor Claims team, you will play an instrumental part in driving performance through team management, staff development, and operational excellence. Strong stakeholder relationships will be essential to identifying and implementing business improvements. You will guide the dedicated, task-oriented recoveries specialists to deliver optimal client and company results with consistently high service levels for all stakeholders. Maintaining a service and cost focus that achieves timeliness, quality, and cost efficiency will be imperative. Your leadership of the motivated recoveries team will be vital for accomplishing the best possible recoveries while upholding stellar service.

This is a full-time, permanent opportunity working from our Eight Mile Plains office.

**About You**
- At least 2-5 years relevant experience leading a large team
- Recovery or debt management experience across the insurance, banking or finance sector (Insurance experience highly desirable)
- Strong people leadership and a proven ability to motivate and engage staff to increase performance and customer satisfaction
- Demonstrated ability to effectively manage priorities and relationships, eliminate roadblocks and create focus to achieve outcomes
- Exemplary written, verbal and interpersonal skills
- Solid understanding of liability and relevant insurance laws
- Well developed and demonstrated understanding of the legislative, regulatory and compliance obligations
- Excellent organisational and time management skills
- Participate and support peer leadership group in decision making and resource allocation across the claims department
- Review and report on department results and trends to outline the ongoing performance of the Recoveries portfolio
- Review, research and make recommendations regarding additional tools and resources required to improve effectiveness and performance of the team

**Why join RACQ?**

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

Introduction to home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

**What we offer you**:
Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products.
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest and EKKA.
- A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
- Prioritise your wellbeing with our onsite and virtual health hub, discounts on health programs and access to wellbeing initiatives such as yoga, mindfulness, flu vaccinations, free and confidential Employee Assistance Program (EAP).
- Invest in your development with in-house development programs and access to 80,000 online courses.

**Ready to apply?** You’ve got this.

**RACQ is a ‘Circle Back Initiative’ employer - we commit to respond to every applicant.**

**#LI-HYBRID**

**Work Locations**

Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113