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Administration Support

2 weeks ago

Epping, Australia Southern Cross Care (NSW & ACT) Full time

As we continue to invest in our capabilities, we have an opportunity for an Administration Support Officer to join Southern Cross Care (NSW & ACT) on a permanent full - time basis.

**Key Responsibilities include**:

- Manage the Property Operations Helpdesk function in supporting each service’s property and asset management requirements including general property queries, planned and reactive maintenance requests.
- Provide all support functions in the Computer Maintenance Management System (CMMS) for the Property Operations team including data entry and assessment, reporting and troubleshooting.
- Facilitate issue of Taskflo Purchase orders, work orders and quote requests.
- Provide admin functions with ROSTERON for Property team staff.
- Ensure the CMMS is updated and administered appropriately, including management of requests and work orders, management of contractor and supplier information, service agreements, management of asset data and maintenance schedules.
- Monitor and support the input of all Maintenance Request data into the CMMS, always ensuring data accuracy.
- Support internal stakeholders in providing them the necessary data output and reports required utilising the various systems in use with property team.
- Ensure all relevant information to priorities and resolve requests is obtained and evaluated.
- Ensure that work orders are raised, tracked, and closed in a timely manner.
- Ensure supplier invoices are assessed against commitments, appropriately coded, and distributed for approval to relevant Property delegations.
- Liaise with contractors, suppliers, and service providers to ensure they have provided all necessary documentation.
- Liaise closely with the Property Operations team to ensure all work requests raised are followed through to completion.
- Provide the Property Operations team with general administrative support including taking accurate detailed messages, issuing routine correspondence, purchase orders and reports.
- Liaise with Procurement and the Property Operations team with respect to Property Insurance Claims.

**Selection Criteria**:

- Australian citizenship or Permanent residency essential (We do not offer sponsorship for this position).
- Minimum 2 years + experience in a similar role or demonstrated competency.
- Call Centre / Property Management / Help Desk experience.
- Intermediate computer literacy and competency in administration software, including Microsoft Office suite.
- Strong organisational and time management skills including the ability to prioritise and plan.
- Well-developed negotiation and problem-solving skills.
- Customer centric communication and interpersonal skills including demonstrated experience interacting with a wide range of stakeholders.
- Previous experience coordinating internal staff & external providers.
- Ability to work effectively under pressure.

**Desirables**:

- Experience and understanding of asset management practices.

**What’s in it for you?**
- You will be joining a highly functional & experienced team.
- Opportunity to make a significant contribution to the business.
- Not-for-profit salary packaging benefits of up to $15,900 per year plus meal & entertainment to the value of $2,650.
- Convenient office location near Epping station and street parking.
- An extra paid day off at Christmas.
- Annual leave Loading.
- Discounted private health insurance.
- Wellbeing initiatives such as Reward and Recognition Program, Employee Assistance Program - our employee’s matter

At Southern Cross Care we value every employee’s contribution - Our culture is underpinned by our HEART Values - Honesty, Empathy, Acceptance, Respect and Teamwork.

Come & join our team where our employees make a difference every day.

**About Southern Cross Care (NSW & ACT)**
- We are a not-for-profit organisation with a mission to empower older people to ‘live life to the full’. For the last 50 years our name has been trusted by the community to provide care and support for thousands of people in over 40 locations across NSW and the ACT._
- We have a passion for providing the best care with clinical excellence. We offer person-centered care services to meet individual needs and preferences in residential aged care as well as in-home care. At SCC, people are at the heart of everything we do. We support our employees to excel_