Operations Manager

JLL supports the Whole You, personally and professionally.

Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

**What this opportunity involves**:
As the Operations Manager, you will proactively supervise the day-to-day onsite activities, ensuring satisfactory property operation with relation to maintenance, capital works and general building operations with mínimal disruption to tenants.

Imperative to success will be the prioritisation of the health and safety of visitors and occupants, property presentation and client strategy implementation.

**An overview of the role**:
Uphold JLL values and reputation as a Property Agent

Lead by example as a senior member of the Centre Management team

Develop and maintain strong working relationships with retailers/tenants

Maintain optimal asset condition, safety, operation, compliance and presentation

Develop and deliver operational and capital expenditure budgets

Ensure contractors provide JLL’s client with a value for money outcome

Assist in the tendering of key contracts and maintain existing contracts in accordance with established agreements

Monitor asset energy performance and provide a continuous improvement approach towards sustainability targets

Conduct appropriate risk management programmes

**Sound like you? This is what we’re looking for**:
Proven Facilities/Operations experience, preferably in a commercial setting

Strong communication and stakeholder engagement

Proven customer service/client satisfaction

Effective management and liaison with business partners

Experienced with managing CAPEX/OPEX budgets and financial acumen

Understanding and prioritisation of health, safety and security requirements

Driven to work towards sustainability targets within the assigned portfolio

**What you can expect from us**:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.