Customer Service Representative

2 weeks ago

Brisbane, Australia SMS Professional Full time

Excellent Longevity within the team
- Consistent learning opportunities
- Work for a well known, nationally successful business

SMS Professional has a once in a lifetime opportunity that offers flexibility with hours, job stability and room for career progression all over Australia in a well established company

**About the role**

Your new job will include but are not limited to:

- Managing the order process including receiving and processing sales orders within a required time.
- Resolving issues during the management of order process such as blocked orders, pricing and lead time discrepancies.
- Coordinating with internal stakeholders and the customers to achieve DIFOT e.g. arranging late time slots and transport arrangements.
- Negotiating lead times with customers for plant capacity issues.
- Managing and documenting all customer communication via CRM system.
- Maintaining material and customer data records.

We are looking for someone with previous experience in a fast-paced customer service environment with knowledge of organisation/ industry products. Experience using databases (SAP is preferred but not essential), High attention to detail, accuracy and quality. The ability to work autonomously and within a team and understand and follow processes seamlessly.

Our client is passionate about growing and developing the team. They are known to hire and promote internally and are now looking for their next superstar to nurture in their team.

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