Client Services Coordinator Youth Services Peninsula

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We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

ABOUT US

The Salvation Army is one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

- Why this role matters

The Salvation Army Youth Services offer an integrated suite of programs engaging with young people across Australia. Our services create intentional avenues for young people to explore opportunities, build support networks, and access, participate and contribute to their communities. Youth services provide a diverse range of programs which include housing and homelessness, driver training, education, employment, and training, AOD support, social and community activities, specialist therapeutic responses and youth justice programs.

About the role

As the Client Services Coordinator, you will lead a team of case managers and youth support facilitators to deliver high quality services to young people aged 12-25 and will be involved in writing funding body reports and ensuring required outcomes are being met. You will work in conjunction with broader management teams to ensure all practice across Youth Services sites is consistent with the Psychologically Informed Environment framework.

You will successfully
- Provide client-focused supervision and support to case management staff to ensure high quality service delivery.
- Ensure that all components of youth service’s programs are consistent with the Journey to Independence model and the Psychologically Informed Environment (PIE) practice framework.
- Oversee the administration of resources including material aid and brokerage support provided to clients accessing the program.
- Work collaboratively with the Client Services Coordinator at the T21site to ensure consistent service delivery across both sites.
- Understand program budget and work with Program manager to ensure compliance in this area.
- Participate in the regular monitoring and evaluation of programmes for the ongoing development and continuous improvement of the service.
- Establish referrals, allocate and review/monitor caseloads of relevant Youth Services staff.
- Participate in program on-call roster as needed.
- Work between all Youth Services sites as required (including T21 and Playne St) to ensure consistency across an integrated suite of support services.

This is a permanent full time position based at Playne Street Frankston. Work between all Youth Services sites as required (including T21 and Playne St) to ensure consistency across an integrated suite of support services. Salary and conditions are in accordance with the Social, Community, Home Care and Disability Services Award Level 6.

You will have
- A minimum degree qualification in social work, social sciences or related field is required.
- Demonstrated experience in the management and leadership of staff.
- Knowledge and experience in staff supervision.
- Experience and competency in delivering case management practice within a homeless service setting.
- Well-written verbal and IT communication skills.
- Excellent organisation and administrative skills with capacity to balance workload, determine priorities and meet deadlines while also managing the needs of client crisis assistance requirements
- A current VIC Drivers Licence
- Valid VIC Employee Working with Children Check
- Ability to provide proof of Eligibility to Work in Australia
- We are committed to providing a safe environment for our people. Please note that The Salvation Army has a mandatory vaccination procedure._

What we offer
- (Maybe eligible to) NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits
- Employee Assistance Program - Independent confidential counselling service
- Flexible working conditions
- Financial, retail and lifestyle discounts and benefits
- Discounted health and fitness programs through Fitness Passport
- Up to 8 weeks leave per year through our purchase leave scheme
- Generous Parental Leave offering of 12 weeks
- Up to 5 days paid leave per year to support a TSA program or activity
- An inclusive culture of dedicated, passionate and professional team members
- Positively supporting and impacting the lives of others through your career contribution

Copy of position description
- The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. _
- We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W_
- The Salvation Army is a child safe organisation an