Engagement Officer

1 week ago

Parramatta, Australia Parramatta City Council Full time

**About the role**

The Engagement Officer is responsible for the delivery and continuous improvement of high-quality customer service and marketing of activities. Focussing on efficient and effective intake and engagement of prospective participants, the role will lead to measurable sustainable growth in the service. With a focus on building strong positive relationships and teamwork both internally and externally.

Key Responsibilities:

- Work with all new incoming enquiries to conversion and onboarding, prepare data for reporting, establish community connections with key stakeholders.
- Attend sector meetings and events to promote our services.
- Compare the marketplace and suggest strategies to improve business visibility and growth.

**About You**

We are looking for someone with:

- Current C Class Drivers License
- Previous experience in this role or similar roles.
- It would be preferred but not essential for applicants to have a Certificate 4 or equivalent in marketing/promotions.
- Proven results in achieving financial growth
- Experience working with people from a diverse background
- Demonstrated ability to set goals and achieve them within a specific timeframe
- Excellent written and verbal communication skills and ability to tailor communication to suit individual needs

**What’s on offer**

**Permanent Full-Time**

We are offering an attractive remuneration from $73,172 to $80,554 plus 12% superannuation.

In addition City of Parramatta also offer excellent employee benefits which include:

- 14 weeks paid parental leave
- Access to Long Service Leave after 5 years
- Central Parramatta location (Public transport at our door, discounted parking)
- Significant leave benefits (up to 12 days flexi-time, 3 additional leave days at Christmas, 15 days sick/personal leave, 2 days health and wellbeing leave per year)
- Learning and development opportunities
- Health and Wellbeing programs (Fitness Passport, flu shots, etc.)

**Want to know more?**

Further information regarding the requirements of this role can be found in the attached Position Description.

**How to apply**
- Provide examples of how you have worked with individuals from diverse backgrounds and cultures?
- What achievements demonstrate your ability to drive financial growth or meet revenue targets?
- How have you developed and applied innovative, flexible engagement or marketing strategies in previous roles?

Applications close 9pm, **Sunday 7**th**September 2025**and will not be accepted through any other medium.

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