Medical Records Project Officer

7 days ago

Brisbane, Australia Resources Safety and Health Queensland Full time

HSU also supports the Mine Dust Health Support Service (MDHSS), a joint initiative between Resources Safety and Health Queensland, WorkCover Queensland and the Office of Industrial Relations that connects current and former mine and quarry workers to information, health screening, services, and support in relation to mine dust lung diseases.In this role, you will provide superior, confidential customer service to workers and other stakeholders, collaborate across agencies and contribute to projects that improve worker health and access to services.Key Accountabilities
- Provide timely and accurate advice to clients, based on a high level of knowledge, about the health screening, support, and services available to current and former mine and quarry workers.
- Liaise effectively and build positive working relationships with RSHQ staff and across organisations including WorkCover Queensland and OIR to achieve positive outcomes for workers.
- Maintain professional and effective communication and problem-solving skills when dealing with clients in complex and emotive situations.
- Comply with requirements and legislative obligations ensuring confidentiality, privacy, and integrity of information.
- Provide appropriate recordkeeping and reporting in relation to enquiries received, and activities undertaken, using CRM platforms and associated programs (e.g. MS Dynamics, MS Excel and PowerBI).
- Provide your current resume, including the names and contact details of two (2) referees with a thorough knowledge of your competencies for this role. One of the referees should be your current or immediate past supervisor.
- A brief letter (1 page) telling us why you are interested in this role and how your skills and experience complement this role.
- This should not be a restatement of your resume. It is your opportunity to tell us about yourself and your key knowledge and experience, how you meet the key accountabilities, challenges, required competencies and any other specific role requirements, and including what skills you'll bring to the role.

Applications will remain current for twelve months and may be used to fill recurring vacancies during this time.
**APPLICANTS ARE REQUESTED TO APPLY ONLINE - scroll down and click the 'APPLY ONLINE' button**
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