Manager, Family Services

**Central Office**
4-6 Peel Street North, Ballarat VIC 3350
PO Box 2537, Bakery Hill VIC 3354
**T** 03 5337 8999
ABN 51 857 084 361

**Position Description**

**Position Title**:Manager, Family Services

**Program**:Client Services

**Location**:Mildura. Regular travel to Swan Hill and other locations will be required.

**Reports To**:Senior Manager, Family Services

**Award and Classification**:_Social, Community, Home Care and Disability Services Award 2010_, Level 7
- This Position Description intends to describe the general scope, level of work, accountabilities and responsibilities of the position. _
- It does not necessarily include all duties and responsibilities.- This Position Description may be altered in accordance with the changing requirements of the position. _

**About CatholicCare Victoria**

CatholicCare Victoria (CCV) is a leading and influential provider of community services across Victoria. The

Mission of CatholicCare Victoria is to build communities that recognise and nurture the dignity of each person.

Our employees share our Mission for a stronger, more inclusive society through supporting individuals, families

and communities in times of need, especially those who are most disadvantaged, vulnerable and/or marginalised.

CatholicCare Victoria delivers excellence in a broad range of child, youth, adult and older persons services

(individuals, couples and families) across family and care services, family relationship and wellbeing services,

family dispute resolution services, school counselling, chaplaincy and pastoral care services, homelessness and

housing support, emergency relief, refugee and asylum seeker support services, and victims of crime support

from various office locations and delivery sites across Victoria.

One of our primary areas of investment in addressing homelessness is through our subsidiary CatholicCare

Victoria Housing (CCVH) and in partnership with Government we continue to construct new homes across

Victoria.

CatholicCare Victoria draws on the principles of Catholic Social Teaching to inspire and direct our endeavours. We

value and respect human dignity and embrace diversity in an inclusive work environment.

**About Client Services**

Client Services comprise client services and activities across CatholicCare Victoria with a range of diverse

practitioner positions across disciplines. Programs are funded primarily from federal and state government and

philanthropic sources.

Client programs and services are grouped as follows:

- Client Services Operations - all client facing service delivery across children, youth, adults and older

persons (individuals, couples and families) with target programs within the streams of Family Relationship

and Wellbeing Services, Family Law Services, Homelessness and Housing Support, Communities for

Children, Family Services and Community Services.
- Service Development and Growth - including Schools Unit and CatholicCare Victoria Tasmania (CCVT)

contract management.

**CatholicCare Victoria Values**

**Values Behaviours**

**Respectfulness**We value people for who they are and recognise what they are doing. We interact with

others honestly and in a positive, considerate, and caring manner.

**Integrity**We value the work we do. We are fair, honest, and trustworthy. We act professionally, take

accountability for our actions, and keep our promise.

**Inclusivity**We welcome everybody, working to enable everyone to feel like they belong and have a

place
- from a face to be seen to a voice to be heard.

**Collaboration**We walk alongside clients, communities, and each other. We contribute to the work and

lives of others so that we can all achieve our best, together.

**Compassion**We connect with each other’s stories. We acknowledge the inherent strengths and

diverse experiences of others. We act with kindness and care in all our relationships,

helping each other to address our challenges in a safe and welcoming environment.

**About the Portfolio**

The Manager, Family Services is responsible for the activities of:

- Family Services
- Integrated Family Services
- Kinship Care

Family Services promotes the safety, stability and development of vulnerable children, young people and their
families, with a focus on building capacity and resilience.

The program supports vulnerable young people and their families:

- where there are greater challenges experienced as a result of environmental factors impacting family

functioning, and/or
- where the child/young person's development has been affected by the experience of risk factors and/or

cumulative harm, and/or
- are at risk of concerns escalating and becoming involved with Child Protection.

Services aim to protect children and young people and improve family functioning via:

- a strengths-based approach, including a comprehensive needs and risk assessment
- identification of pathways and key transition points that focus on earlier intervention, prevention and