Maintenance Field Service Representative

4 days ago

Canberra, Australia Viasat, Inc. Full time

About us:
One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What you'll do:
The SGS-E Maintenance Field Service Representative (FSR) is responsible for maintenance of a sophisticated innovative satellite ground station. The FSR will support the Site Manager to ensure the ground station system remains functional for use by our critical customer and will collaborate with other members of the site maintenance team and the wider Program team to guarantee ground station maintenance is in accordance with customer requirements, is conducted safely and is completed to the highest of standards. The FSR is responsible for overseeing and ensuring the highest level of service quality and customer satisfaction for our government client.

The day-to-day:

- Working closely with the government client on resolving corrective maintenance issues
- Working closely with management to provide advice on preventive maintenance activities
- Establishing and leading regular support service reviews
- Liaising with support contractors for calibrations of various fielded equipment
- Handling customer complaints or concerns quickly and professionally to maintain good customer relationships
- Ensuring systems, procedures, and methodologies are in place to support delivery of contract deliverables
- Performing trend analysis and developing, owning and driving general service improvement plans
- Resolving called out customer specific issues and improving service methodologies to increase team productivity and performance
- Production of technical and calibration reports for managers and government partners
- Be part of an 24/7 on-call roster

What you'll need:

- 2+ years of related telecommunications maintenance field experience
- Experience leading to technical resolution when performing emergency restoral actions on ground station equipment, including: ACUs, up converters, down converters, HPA’s, fiber optic subsystems, LNA/LNB’s, antennas, Baseband and IP equipment (modems, multiplexers, DVB, Broadband platforms)
- Self-motivated with the internal drive and motivation to begin and continue tasks without external stimulus
- Capable of quickly adapting to new and dynamic situations
- Demonstrated experience providing remote technical assistance and working independently to quickly identify the problem and devising a temporary and/or long
- term solutions
- Experience installing, configuring, and troubleshooting Juniper & Cisco networking devices
- Ability to perform 24x7 On-Call support on a rotating basis.
- ** Must be an Australian citizen with an active Australian Government Security Clearance (NV1).**

What will help you on the job:

- 1+ years of experience with Viasat specific products (Modems and ACUs)
- Broad technical understanding of satellite telecommunications processes, systems, infrastructure, and technologies
- Hold current trade qualifications in a related field.
- Defence Sustainment Program experience

EEO statement:

  • Maintenance Field Service Representative

    9 hours ago

    Canberra, Australia Viasat, Inc. Full time

    About us: One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create...

  • Field Service Technician

    4 days ago

    Canberra, ACT, Australia Cummins Talent Acquisition Full time $60,000 - $90,000 per year

    Based out of our Canberra branch, you will complete preventative maintenance and/or basic repair activities on Generator or component at the customer sitesIdeal location of candidate - North Canberra/Goulburn/somewhere half way between Sydney and CanberraSpecial Bonus - $5000 Sign on bonus availableYou will make an impact in the following ways:Applies the...

  • Field Service Technician

    2 days ago

    Canberra, Australia The Toro Company Full time

    An exciting opportunity exists for an experienced Field Service Technician to join our Equipment team, based in Canberra, ACT. Reporting to the Service Manager, Equipment, this role will be responsible for the mechanical work involved in repair, maintenance and servicing of turf maintenance related equipment within a nominated region in support of a wider...

  • Field Supervisor, Telecommunications

    3 weeks ago

    Canberra, Australia Service Stream Full time

    # **Primary Location**Canberra, ACTService Stream’s Telecommunications division are currently seeking a Field Supervisor to join our ODM (On-Demand Module) team. Reporting directly to the Regional Delivery Manager, you will be responsible for managing a large portfolio of design & constructions projects, perform site assessment, surveys, provide build...

  • Junior Maintenance Fsr

    2 weeks ago

    Canberra, Australia Viasat, Inc. Full time

    About us: One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create...

  • Field Service Technician

    1 week ago

    Canberra, Australia Komatsu Full time

    **The Opportunity**: Our Canberra region is now looking for a Resident Field Service Technician to join the team. The position is to provide skilful and efficient maintenance and repair of Komatsu Customer Equipment and through your efforts, contribute to a professional team environment by ensuring high levels of safety, quality and efficiency for the...

  • Grounds Maintenance

    2 weeks ago

    Canberra, ACT, Australia Pacific Facilities Maintenance Pty Ptd Full time $104,000 - $130,878 per year

    Pacific Facilities Maintenance is a locally owned and operated Canberra multi-discipline commercial building services maintenance provider for the ACT and surrounding region. Specialising in the HVAC Mechanical, Fire Protection, Electrical, Plumbing and Building/Ground Maintenance.Due to the ongoing demand of our Grounds Maintenance services across various...

  • Field Service Technician

    2 weeks ago

    Canberra, ACT, Australia Telstra Full time $90,000 - $120,000 per year

    Ready to take on a hands-on role that makes a real impact? We're encouraging women to apply for Field Technician positions that help connect communities and keep Australia running. You'll be supported with training, mentoring, and a team that values your contribution every step of the way. We're an iconic Aussie brand with a global footprint. Our purpose is...

  • Technician - Resident Field Service

    1 week ago

    Canberra, Australia Komatsu Full time

    **The Opportunity**: Due to customer growth, our awesome team in the ACT are looking for an additional Resident Field Service Technician to join the fam to service our clients in the surrounding Snowy and regional areas. This position is to provide skilful and efficient maintenance and repair of Komatsu customer equipment and contribute to a professional...

  • Field Support Representative

    1 week ago

    Canberra, Australia Viasat Full time

    **Job Description**: - One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly,...