Gaming Services Host Full Time

3 days ago

Sydney, Australia The Star Entertainment Group Full time

**About Us**

The Star Entertainment Group is a leading owner and operator of integrated resorts and casinos in Sydney, Brisbane and the Gold Coast. Our Group is experiencing an exciting time of growth and targeted investment across all our properties.

Our industry is fast-paced, highly driven and our operations are broad and dynamic. We celebrate the energy of our cities, operating across culturally diverse segments within local and international markets. Our dedication is that every one of our guests enjoys a thrilling experience, and we reflect the local spirit in everything we do. We understand that true teamwork drives outstanding outcomes for both our team members and our guests and we encourage our team members to harness their natural strengths and interests and to explore diverse roles and a multitude of career paths.

**About the role**

Our Gaming Attendants are committed to going above and beyond and crafting exciting experiences for our guests. They strive to be the perfect hosts and are experts in establishing trust. They know their job is not just about the games, but every touchpoint in between.

What will my day look like?
- Assisting our guests with their gaming machine needs
- Maintaining high floor visibility, observing guests and gaming machines
- Anticipating our guests’ needs exceeding their expectations
- Maintaining high levels of discretion
- Ensuring familiarity of the property, current promotions and our Star Loyalty program
- Greeting guests as they enter gaming areas
- Responding to guest enquiries, both face-to-face and over the phone
- Delivering outstanding, elite standards in guest service
- Fixing minor machine faults
- Maintaining the presentation of the gaming areas

**About You**
- Proven experience within a customer-focused environment.
- Outstanding interpersonal and communication skills as you work with a diverse guest base.
- Polished five-star grooming and personal presentation.
- Strong problem-solving skills and digital literacy.

**Our benefits**
- Discounts across award-winning restaurants and accommodation
- Lifestyle discounts including gym memberships and laundry services
- FREE buffet meal with a new menu every day
- Discounted staff parking every day including weekends and late nights
- Career development, training, and courses via The Star Academy

**About our culture**

The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and is recognised with a Gold Award 2021 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.

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