Aps5 Internal Review Officer

1 week ago

Newcastle, Australia HAYS Full time

APS5 Internal Review Officer | $55.24 /Hourly | Charlestown
**Role Title: APS5 Internal Review Officer**
**Rate: $55.24 /Hourly**
**Contract: 12-months**
**Days: Mon - Fri**
**Location: Charlestown**
***
**Your new company**
You will be working with a community-based organisation. They provide essential services to many Australians with their focus around supporting those in need and making a difference for each of their customers. This is an exciting opportunity for an experienced Administrator or Team Leader to join the Internal Reviews Team.

**Your new role**
Your day-to-day activities would include:

- Resolving complex customer enquiries, providing information and/or referring customers to appropriate government or community services.
- Undertaking review requests, liaising with customers about decisions and the appeals process.
- Delegating tasks to team members
- Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
- Undertaking research and investigation activities and preparing associated reports and correspondence.
- Receiving and recording complaints and other feedback in the Business systems.
- Undertaking evidence-based decision making as per operational guidelines.
- Monitoring and managing caseloads, ensuring internal reviews are completed within set timeframes
- Contributing to quality improvement activities to enhance service delivery practice, processes and systems.

**What you'll need to succeed**
- Ability to coach and mentor staff
- Review data metrics and identify trends
- Complete quality checking
- Ability to deliver training
- Review performance outcomes and identify areas for capability uplift
- Strong communication skills, verbal and written
- Ability to work proficiently and monitor workloads
- Technical capabilities or ability to acquire quickly
- Working with Children Check

**What you'll get in return**
- 12-month contract with the potential for extension.
- Working with a friendly and established team.
- Amazing opportunities for growth and development.

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2758839

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