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Aps5 Internal Review Officer

2 weeks ago

Newcastle, Australia HAYS Full time

Great opportunity for an experienced APS5 Reviewer or Officer to join a reputable Government Department

**APS5 Internal Review Officer - Charlestown**

**Rate: $55.24/Hourly**

**Contract: 12-months**

**Days: Mon - Fri**

**Location: Charlestown**

**Your new company**

You will be working with a community-based organisation. They provide essential services to many Australians with their focus around supporting those in need and making a difference for each of their customers. This is an exciting opportunity for an experienced Internal Review Officer or Case Manager to join this established team.

**Your new role**

As an Internal Review Officer, you will be responsible for:

- Gathering information regarding the nature and context of review requests
- Informing customers of the decisions, reviews, and appeals process
- Following operational guidelines and policies to make evidenced-based decision-making
- Manage and monitor caseloads ensuring completion in identified timeframes
- Contribute to quality improvement activities and ensuring enhanced service delivery practice, processes, and systems

**What you'll need to succeed**
- Ability to manage competing deadlines and prioritise tasks
- Be proficient in Microsoft Work & Excel, and confidently use different technologies
- Excellent verbal and written communication skills
- High level attention to detail and accuracy
- Experience in a similar role is essential

**What you'll get in return**
- 12-month contract with the possibility for extension
- Working with a friendly and established team
- Weekly pay cycle
- Occasional hybrid working opportunities

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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