Customer Service Team Member

**Title**:Customer Service Team Member**:

- Requisition ID: 2126
- Location: Ringwood East, VIC, AU, 3135
- Job Posting Date: 15 Jan 2025

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**Customer Service Team Member**
- Permanent Part Time | Experience work-life balance
- Business Service Centre | Box Hill and Maroondah Hospitals
- Diverse and engaging opportunities | Staff scholarship programs

**Eastern Health**
Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical, and general healthcare services and have a proud history of serving a diverse community.
Our Healthier Together promise underpins our strategic plan - which is to serve the growing and changing needs of our community and to care about and develop our staff. We believe our people make the difference.

**About the role**

An opportunity exists for a customer service team member to join the Business Service Centre on a Permanent Part Time basis, you will ideally have experience in the healthcare environment in a customer facing reception/administration role.

Eastern Health provides the largest range of public healthcare services for the communities of Melbourne’s east and outer east.

The hours for this role is as below:
**Weeks 1 & 3**:
Tuesday: 1500-2300

**Weeks 2 & 4**:
Tuesday: 1500-2300

Wednesday: 1500-2300

Saturday: 0700-1300

Sunday: 0700-1300

Eastern Health operates from many different locations, our largest sites include Angliss Hospital, Box Hill Hospital, Healesville and District Hospital, Maroondah Hospital, Peter James Centre, Turning Point Alcohol and Drug Centre, Wantirna Health, Yarra Ranges Health, Yarra Valley Community Health.

**About you**

To be successful in this role you will possess:

- Exceptional customer service skills and previous experience in a customer service role
- An interest in healthcare, previous experience in the health environment would be advantageous but not essential
- A team focus with the ability to work well as part of a diverse team
- Strong computer skills
- An eagerness to learn and develop your skills
- Flexibility to work additional hours would be beneficial
- Excellent communication and organisational skills
- Extremely reliable with a strong work ethic

Please refer to the attached position description for further details of the role.
- Healthcare workers are strongly recommended to follow COVID vaccination recommendations provided in the _Australian Immunisation handbook (based on ATAGI advice)_. Seasonal vaccination against influenza is a mandatory requirement of this role and an offer is conditional on this being up to date prior to employment._

**What we offer**

Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here
- Diverse and engaging career opportunities
- Friendly & supportive team
- Flexible working hours
- Salary packaging options
- Career progression in our teaching hospitals

**Next Steps**

**Good to know**:

- We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability - within the communities we serve and our Eastern Health team.
- We provide a culturally safe and welcoming environment for Aboriginal and/or Torres Strait Islander employees.
- As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.
- Vaccination and screening for immunity to vaccine-preventable disease is a mandatory requirement of this role.
- Advertising may end before the closing date.

Contact Person: Leilani Humphreys

Contact Number:0422 830 606

Job Posting End Date: 29/01/25

Just contact the Hiring Manager in the advertisement or call the Talent Acquisition Team on (03) 9955 7555 (Option 1)

Our Values in Action:
Respect for all | Safe always | Partnering in care | Learning and improving every day