Account Manager

**Job no**: 53878501

**Brand**: StarTrack

**Categories**: Sales & Marketing

**Work type**: Fixed Term Full Time

**State**: NSW

**Location**: Greenacre

**We’re Australia Post. You might think you know us, but we’re transforming.**

At Australia Post, you’ll be joining a business that’s passionate about investing in its people, so that they can invest back into our customers, who are at the centre of everything we do. You’ll be a part of building our customers’ businesses, whilst achieving sustainable business growth for Australia Post. Working together with a talented team of individuals, to build a future proof network through investment in our e-commerce strategy and digital growth.

We view challenge and change, not as an obstacle, but as an opportunity to build our people’s capability and for business innovation. We’re passionate about leveraging data insights and evidence - based strategies to inform our business strategies, whilst still being a business built on strong relationships. The safety and wellbeing of our people and community is at the forefront of everything we do, both inside and outside the workplace.

If this sounds like the place for you? Learn more about the Customer and Commercial team, and see how our Sales & Account Managers, Service Partner, Product Managers and more collaborate across our business to manage existing corporate, government and business customer relationships and drive significant revenue growth and serve our community.

**What does the role involve?**

The Account Manager, Medium Business (12 Month Fixed Term Contract) will drive a strategic approach to account planning for its portfolio, and is accountable for building senior relationships, retaining existing revenue (by closing contract renewals) and driving sustainable growth (by extending revenue on current services and identifying opportunities for cross-sell into complex client solutions).

The portfolio will contain maximum revenue of $18m per annum, comprising up to 60 customers. The role has end-to-end ownership of its customer accounts including relationships (customer satisfaction/NPS) and financials (revenue and sales).

**What are the key responsibilities?**
- Develop and implement customer-centric strategic account plans to effectively prioritise sales effort, protect existing revenue, and ensure a deliberate approach to maximising revenue growth of Australia Post’s medium business accounts
- Manage account relationships by leading regularly planned sales calls with Senior Executive level stakeholders to explore pain points and ensure an excellent customer experience
- Engage with customers on key retention activities through the full lifecycle of the customer contract, including renewing existing contracts, conducting annual price reviews, and reviewing surcharge compliance
- Identify and qualify opportunities within customer accounts to cross sell multi-product and/or complex solutions, drawing on Sales and Solutions Specialists as required to build, propose and close these new business contracts
- Deliver a seamless customer experience by coordinating engagement and interaction between the customer and Australia Post’s specialists across all activities, including service, sales, solution design and implementation
- Document all sales and account management activity in Salesforce to provide the sales enablement functions (e.g. Sales Operations, Segment Development, etc.) with quality data to develop appropriate improvement strategies and initiatives

**What are we looking for?**
- Experience in face-to-face selling of standardised B2B solutions to small and medium business customers including identifying, qualifying, proposing and closing sales opportunities
- Ability to design and implement account management strategies for a portfolio of medium business customers (ranging from $100k to $1m revenue), with a strong track record of meeting and exceeding sales targets
- Strong public speaking skills and experience leading client presentations to large groups
- Demonstrated commercial acumen
- Capacity to build long-term trusted advisor relationships with Senior Executive stakeholders (internal and external) and the ability to influence these stakeholders

**We believe investing in our people is good for business.**

That’s why we have a dedicated career coaching team for our employees. And we know that your life outside of work matters. So we have a culture that promotes a genuine work/life balance.

**Together, our differences make us stronger.**

We're all ages, genders and abilities, and we come from all walks of life. We're you. As one of Australia's largest employers - with 35,000 employees and an extended workforce of more than 70,000 - we're laser focused on building a workforce that reflects the vibrant communities we serve. And we know an inclusive workforce is better for business too.

**Ready to join the transformation of Australia Post?***

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