Manager Sentence Management

3 days ago

Brisbane, Australia Queensland Corrective Services Full time

The advertised position is responsible for ensuring quality assurance and governance oversight of all tasks within the case management portfolio. Management of the case management human resource functions is also required and this will include; managing staff performance, training and development, as well as analysis of trends and workloads to ensure adequate resource allocation within their teams.

**In this role you will**:

- Maintain and manage systems that support risk mitigation and management through a quality assurance framework and governance process
- Oversee triaging of prisoners and workload allocation regarding sentence and case management services
- Manage processes that ensure lawful detention of prisoners
- Manage the delivery of sentence management, prisoner engagement and sentence administration functions across a correctional centre and analyse work demands and trends in order to ensure that appropriate resources are available
- Manage and quality assure the delivery of prisoner security classification, placement, planning documents and parole processes ensuring alignment and interaction with state-wide objectives, including safety, security and prisoner capacity utilisation requirements
- Appropriately exercise delegated authority in relation to prisoner documents, sentence and case management functions
- Manage human resource functions in accordance with delegated authority and ensure that staff members operate within procedural boundaries and delegated authorities
- Manage staff performance, organise and ensure appropriate training opportunities are available to all staff to support compliance with training frameworks and effective utilisation of agency resources
- Lead performance improvement through the maintenance of quality operational assurance frameworks, conduct audits that affirm process integrity and the maintenance of quality standards, providing advice and support to senior managers on risks, trends and issues
- Ensure the appropriate management of information and the maintenance of privacy standards within Sentence Management Services and in delivering sentence and case management functions
- Manage enquiries regarding sentence and case management by responding professionally and within a timely manner
- Build and maintain strong relationships with key internal and external stakeholders, and ensure a timely and appropriate exchange of information between these stakeholders and Sentence Management Services
- Demonstrate a thorough understanding of relevant legislation and practice directives, and be able to provide advice on such to centre management staff and stakeholders, as they relate to the management of a prisoner's lawful detention, security classification or placement, prisoner planning, engagement and parole management
- Model professional and ethical behaviour to all staff members
- Demonstrate highly developed written and oral communication skills

Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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